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IT Process Improvement Manager

Company: ClientSolv Inc.
Location: Golden
Posted on: April 9, 2021

Job Description:

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an IT Process Improvement Manager for a contract-to-hire role in Golden, CO. This role will be onsite 3 days per week and remote 2 days per week, so candidates local to the Denver area are encouraged to apply. This role will define, design, redesign, and optimization activities in a process or group of processes.

Additional Responsibilities Of This Role Are As Follows

  • Identify and deliver process improvement solutions across complex, technical, and cross-functional processes.
  • Looks at how processes need to change to deliver Department goals.
  • Ensures performance, maintainability, and scalability.
  • Identify IT capability, limitations, and support changes.
  • Identify business impacts and processes to improve the delivery of technical and network services.
  • Analyzes and develops solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
  • Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, prioritization, key deliverables, and successful outcomes.
  • Looks broadly across the organization to understand where opportunities are best fit and translates findings to project cost and customer impact.
  • Assess which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project.
  • Charters development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies.
  • Collaborates (with Managers) to track metrics and key performance indicators for each process improvement area.
  • Develops and coaches internal project team members to understand methodologies, requirements, timeline, etc. through clear and consistent communication.
  • Identify process improvements, identify associated impacts and collaborate potential solutions with stakeholders, then implement approved solutions.
  • Document in a consistent format all approved process improvements and solutions.

    • Experience in designing high performing processes that are cross-functional and support wide capabilities.
    • Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the Branch.
    • Effective listening and communication skills across executive, mid-level management.
    • Successful record of Project and Change Management.
    • Network Operation Center design and processes are a plus.

      Additional Information

      This contract-to-hire is located in Golden, CO. This role will be a combination of onsite and telecommuting work weekly, so candidates local to the Denver area are encouraged to apply as this role will eventually sit onsite.

Keywords: ClientSolv Inc., Denver , IT Process Improvement Manager, IT / Software / Systems , Golden, Colorado

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