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Manager, Technical Services

Company: Granicus, Inc.
Location: Denver
Posted on: April 5, 2021

Job Description:

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 4,500 government organizations and connects more than 220 million people in the largest Citizen Subscriber Network of its kind. The Technical Services Manager is responsible for leading design implementations from concept through delivery, and launch for our external customers. This person will also play a lead role in defining internal projects that promote design best practices, and optimizing delivery within the design organization. The ideal candidate will have experience in project management, as well as up-to-date hands-on web production experience.What You'll Do:

  • Serve as primary customer contact from time of contract until completed; as well as serve as liaison between customer and company or third-party departments.
  • Review designs for accuracy according to customer specifications.
  • Manage contract resources for internal and external design and API projects as needed.
  • Innovate modern design implementations to stay up-to-date with industry standards and to promote efficiency
  • Follow status on project, negotiating completion times between customer and third-party contractors
  • Manage the design, solution engineering, data migration, and content migration teams by providing inspiration and challenge, conducting performance reviews and balancing workloads
  • Schedule, review, and ensure completion of customer and end-user testing, documentation, and training
  • Work with Director of Professional Services to develop best practices and tools for project execution and management
  • Work with Product Management to identify new API and design product opportunities and improvements
  • Review customer specifications, project quotes, and purchase orders for accuracy and completeness
  • Negotiate change orders throughout the lifecycle of projectSecurity Requirement: Responsiblefor--Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of--Granicus information assets in accordance with the company's--information security program. Who You Are:
    • Bachelor's degree or combination of relevant education and experience
    • Minimum 3-5 years' experience in Project Management with emphasis on web design/development
    • Ability to translate business needs into online web solutions
    • Ability to evaluate designs and content to ensure that is visually impactful, meets brand guidelines, and exhibits all the best practices for presenting web content to the targeted audience
    • Understanding of design automation and 'best practices'
    • Experience in Project Management with emphasis on web design/development projects
    • Database familiarity (MySQL, or SQL Server)
    • Exceptional written and verbal communication skills
    • Strong interpersonal skills.
    • Incredible attention to detail and exactness
    • Ability to confirm potential solutions make sense and will operate together in client environment
    • Logical, creative, and patient approach to problem-solving *Starting rate may vary by experience and/or location* Benefits:--At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
      • Flexible Time Off
      • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
      • 401(k) plan with matching contribution
      • Tuition & Training Reimbursement
      • Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
      • Group legal coverage--
      • Transit and/or parking supplement for office based employees
      • Free snacks and drinks in our offices
      • And more! Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.--

Keywords: Granicus, Inc., Denver , Manager, Technical Services, IT / Software / Systems , Denver, Colorado

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