Engineer or Senior Engineer -Telephony (inContact)
Company: Eventus Solutions Group
Location: Englewood
Posted on: February 25, 2021
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Job Description:
Engineer or Senior Engineer -Telephony--(inContact)
Location:--Englewood, CO -or- Remote Reporting to:--Senior
DirectorWe are seeking a high caliber Telephony Engineer to join
our team.--You will have a comprehensive understanding of call
center telephony--to include CRM, ACD, IVR for automated call
handling, CTI call routing and peripheral application.--You enjoy
being--hands-on configuring, customizing, and implementing cloud
telephony technologies such as; queues, workgroups, and customized
reports.--You are proactive and you--identify stability concerns
and impact analysis for cloud systems.--You will design, develop,
and implement remediation plans and produce high quality,
publishable materials for Clients.--You will work with product
management, architecture, and engineering teams to implement
designs and perform implementation/configuration
changes.--Your--expertise is--key to the implementation success for
our customer experience solutions that leverage cloud telephony
reporting packages, technology platforms, and analytical tools. If
you don't already have inContact experience you will have an
opportunity to learn it!Qualifications For Success:* 2 or
more--years of experience (Engineer) or 8 or more years of
expereince (Sr. Engineer)--with contact center applications such as
intelligent routing, ACD,--CTI, IVR, Workforce Management, Quality
Management, end-to-end reporting, and analytics* CRM, telephony,
and contact center best practices in a high operationally efficient
contact center environment * Experience in the inContact telephony
platform (engineer level) and 5 or more years of inContact
expereince required (Sr. Engineer)* Verbal and written
communication skills Why You'll Love It HereWith over 300
successful projects delivered, our culture and unique business
model has landed us on the top of the INC 500 list of the nation's
fastest growing private companies. With Eventus you can expect:*
Entrepreneurial and collaborative environment* Competitive total
rewards program* Comprehensive benefit plans* Professional training
opportunities* Engaging and fun culture* Big business ambition with
small company values* Opportunity to work with industry leading,
talented peersApplicants can expect to make between $70,00 to
$150,00 upon hire. Pay within this range will vary based upon
experience, skills, certifications, education among other factors
as required in the job description. In addition this position is
eligible for a target incentive bonus up to 5% (engineer) and up to
10% (Sr. Engineer). BenefitsEventus offers a wide range of benefits
to full-time employees. Some are subsidized by the company and
others are fully employee-paid. Health benefits include a choice of
comprehensive medical plans, a dental plan, vision plan, EAP, and
critical illness insurance. Eventus offers a 401(k) plan with
company matching. Eventus employees enjoy PTO of 15 days annually
and a generous holiday schedule.Eventus provides basic life and
AD&D Insurance with option to purchase additional
coverage.--Short-term and long-term disability coverage is also
offered.--Eventus also offers tax saving accounts; HSA and FSA.We
are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status.http://eventusgcom/careers--(303) 376-6161
Keywords: Eventus Solutions Group, Denver , Engineer or Senior Engineer -Telephony (inContact), IT / Software / Systems , Englewood, Colorado
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