Engineer or Senior Engineer -Telephony (inContact)

Company: Eventus Solutions Group
Location: Englewood
Posted on: February 25, 2021

Job Description:

Engineer or Senior Engineer -Telephony--(inContact) Location:--Englewood, CO -or- Remote Reporting to:--Senior DirectorWe are seeking a high caliber Telephony Engineer to join our team.--You will have a comprehensive understanding of call center telephony--to include CRM, ACD, IVR for automated call handling, CTI call routing and peripheral application.--You enjoy being--hands-on configuring, customizing, and implementing cloud telephony technologies such as; queues, workgroups, and customized reports.--You are proactive and you--identify stability concerns and impact analysis for cloud systems.--You will design, develop, and implement remediation plans and produce high quality, publishable materials for Clients.--You will work with product management, architecture, and engineering teams to implement designs and perform implementation/configuration changes.--Your--expertise is--key to the implementation success for our customer experience solutions that leverage cloud telephony reporting packages, technology platforms, and analytical tools. If you don't already have inContact experience you will have an opportunity to learn it!Qualifications For Success:* 2 or more--years of experience (Engineer) or 8 or more years of expereince (Sr. Engineer)--with contact center applications such as intelligent routing, ACD,--CTI, IVR, Workforce Management, Quality Management, end-to-end reporting, and analytics* CRM, telephony, and contact center best practices in a high operationally efficient contact center environment * Experience in the inContact telephony platform (engineer level) and 5 or more years of inContact expereince required (Sr. Engineer)* Verbal and written communication skills Why You'll Love It HereWith over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:* Entrepreneurial and collaborative environment* Competitive total rewards program* Comprehensive benefit plans* Professional training opportunities* Engaging and fun culture* Big business ambition with small company values* Opportunity to work with industry leading, talented peersApplicants can expect to make between $70,00 to $150,00 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition this position is eligible for a target incentive bonus up to 5% (engineer) and up to 10% (Sr. Engineer). BenefitsEventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan with company matching. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.Eventus provides basic life and AD&D Insurance with option to purchase additional coverage.--Short-term and long-term disability coverage is also offered.--Eventus also offers tax saving accounts; HSA and FSA.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.http://eventusgcom/careers--(303) 376-6161

Keywords: Eventus Solutions Group, Denver , Engineer or Senior Engineer -Telephony (inContact), IT / Software / Systems , Englewood, Colorado