Technical Account Manager-Denver
Company: FireMon, LLC
Location: Denver
Posted on: February 22, 2021
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Job Description:
Global Services - Technical Account Management / As a thought
leader in a space we invented, FireMon is paving the way in the
cybersecurity industry across the globe. At FireMon, you'll find a
disruptive, cutting-edge environment. It's a place where being
proactive is rewarded and each day is more innovative than the
last. This drive permeates everything we do - from how we develop
our products to how we engage with our customers and how we get
things done. One of the biggest benefits of working with a
groundbreaking company like FireMon, is the huge impact employees
have on the overall product and business. Each person's work
directly affects the outcome of the finalized product and success
of the business. Additionally, you can voice your ideas and
collaborate across departments to learn new aspects of the company.
Since we are securely backed by some of the savviest investors in
the industry, you get the security of an established organization
but at the same time get to experience the agility and autonomy of
a smaller company. The Technical Account Manager (TAM) is a
technical resource who advocates for designated customers and is
accountable for ensuring customers' needs are known and managed
across all offerings, including services, training, support, and
product development. The TAM prioritizes customers' technical
issues and communicates those priorities to support and
development; communicates the status of services projects; conveys
the needs and urgency of RFEs to product management; and provides
input into the product roadmap. This person will provide customers
with status updates of open tickets and development / services
projects; the upcoming release schedule; issues trending; upgrade
recommendations; and guidance through early access/beta programs.
This role will also require periodic onsite visits. About the
Role
Keywords: FireMon, LLC, Denver , Technical Account Manager-Denver, IT / Software / Systems , Denver, Colorado
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