Telecom Solutions Specialist

Company: Lewan Technology
Location: Denver
Posted on: February 21, 2021

Job Description:

Position Overview/Description:Growing telecom team that sells data & voice circuits plus hosted voice & contact centerEssential Responsibilities:We are agents for over 200 products and vendors. We perform all lifecycle jobs related to include telecom audits, implementations, repair coordination and upgrades.Responsible for assisting in order functions, including but not limited to placing, assisting in order escalations, confirming the special pricing is ordered correctly, researching information, maintaining current client base, and some administration details, etc.Responsible to negotiate the vendor carrier contracts to obtain the proper results for client and vendors expectations.Required Telecom industry experience to include Network Connectivity, SIP, SD-WAN, Hosted VoIP, internet & dedicated datacenter.Entrepreneurial nature, good team member, hard worker, and customer service skillsResponsible for assisting in pre-sales functions, including but not limited to administration, training, proofing quotes, completing contracts, order writing, client billing, process billing, etc.Perform other job duties as assigned.Minimum Qualifications:

• Would prefer a telecom background
• High School Diploma or equivalent required
• Ability to multitask and prioritize to meet deadlines
• Strong interpersonal skills, including the ability to work with a variety of personality types and with employees at all levels in the organization
• Highly motivated and reliable self-starter
• Proficient in Microsoft Office applications (i.e. Word, Excel) and Salesforce
• Strong attention to detail
• Strong written and verbal communication skills
• Strong customer relations skills and a commitment to providing outstanding customer service
• Must be professional and presentable, particularly with in-person interactions with customers
• Strong problem-solving and trouble-shooting skills
• Ability to self-manage and work independently
• Strong organizational skillsCompetencies:
  • Action Oriented
  • Customer Focus
  • Functional/Technical Skills
  • Integrity & Trust
  • Organizational Agility
  • Priority Setting
  • Problem Solving
  • Process Management
  • Time ManagementPhysical and Environmental Factors:
    • Ability to work at least 40 hours per week Monday-Friday, with occasional overtime as needed
    • Ability to sit for long periods of time
    • Occasional local travel required - provided by Dice

Keywords: Lewan Technology, Denver , Telecom Solutions Specialist, IT / Software / Systems , Denver, Colorado