Software Engineer (L3), Customer Lifecycle
Company: Twilio
Location: Denver
Posted on: January 15, 2021
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Job Description:
Because you belong at Twilio.The Who, What, Why and WhereTwilio
is growing rapidly and seeking a Senior Software Engineer to be a
key contributor for our Customer Lifecycle Engineering team, where
you will develop features that impact all points in the customer
lifecycle. You will use the latest distributed systems programming
techniques and technologies, including microservices, Kubernetes,
AWS cloud infrastructure and APIs. The person in this role will
bring with them the ability to write complex backend services,
communicate effectively with cross-functional teams, and have a
tremendous drive to hone their craft.Who?Twilio is looking for a
senior software engineer who lives the Twilio Magic and has a
demonstrated track record of building and maintaining complex
backend systems in a dynamic environment using the latest data
center technologies, both on-prem and in the cloud.They also have:5
years of software development experience in a modern programming
language (Go (preferred), Python, Java, Ruby or C++).Demonstrated
success in building and maintaining reliable, robust, and
performant software that tolerates and recovers from unreliable
dependencies throughout the entire software lifecycle.Expert OO
experience and software engineering expertise (coding, automated
tests, profiling, monitoring, etc).Solid experience with MySQL,
Redis and Kafka. DynamoDB a plus.Experience working with Docker and
Kubernetes.Knowledge of AWS or other cloud computing services is a
plus.What?As a Senior Software Engineer, you will live the Twilio
Magic values:WRITE IT DOWN: Document technology decisions and
implementations, and support epic and story refinement.DRAW THE
OWL: Identify opportunities for improvement across both technology
and process. Use your foresight and experience to keep our systems
effectively running now and in the future through profiling, load
testing, failure testing, monitoring and much more to have
confidence in the robustness of the systems we deploy.BE INCLUSIVE:
Collaborate to support strong team results and build effective
working relationships.RUTHLESSLY PRIORITIZE: Exhibit good priority
and time management skills to support sprint commitments.BE AN
OWNER & BE BOLD: Lead or assist in all aspects of technology
decisions, including strategy, efficiencies, open source offerings,
and integration details. Champion meticulous, high quality
engineering and be a role model for software development habits and
practices for distributed systems.EMPOWER OTHERS: Interact
extensively across all functional teams within Twilio and encourage
collaborative solutions.NO SHENANIGANS: Ensure the consistent
exercise of appropriate judgment and transparency in all your
communications and interactions. Use your advanced engineering,
communication and organizational skills to ensure we deliver what
the business wants and needs.Why?The Customer Lifecycle team is
central to Twilio's continued growth. We work closely with
stakeholders and product teams to design and implement the
infrastructure for all customer activities on our system. This
includes everything from sign-up/sign-in to billing and account
management.Twilio is a company that is empowering the world---s
developers with modern communication in order to build better
applications. Twilio is truly unique; we are a company committed to
your growth, your learning, your development, and your entire
employee experience. We only win when our employees succeed and
we're dedicated to helping you develop your strengths. We have a
cultural foundation built on diversity, inclusion, and innovation
and we want you and your ideas to thrive at Twilio.Where?This
position will be located in our beautiful office at 1801 California
St. in Denver, CO. You will enjoy our incredible perks: catered
meals, snacks, game room, ergonomic desks, access to our building
fitness center, monthly All Hands and more.You will also be part of
a company that believes in small teams for maximum impact; that
strives to balance work and home life; that understands that this
is a marathon, not a sprint; that continuously and purposefully
builds an inclusive culture where everyone is able to do and be the
best version of themselves. We seek people who naturally
demonstrate our values, who are challenged by problems, empower
others to thrive, and can draw the owl and not be beholden to one
playbook.About us:Millions of developers around the world have used
Twilio to unlock the magic of communications to improve any human
experience. Twilio has democratized communications channels like
voice, text, chat, video and email by virtualizing the world---s
communications infrastructure through APIs that are simple enough
for any developer to use, yet robust enough to power the world---s
most demanding applications. By making communications a part of
every software developer---s toolkit, Twilio is enabling innovators
across every industry --- from emerging leaders to the world---s
largest organizations --- to reinvent how companies engage with
their customers.In accordance with applicable law, the following
represents Twilio's reasonable estimate of the range of possible
compensation for this role hired in Colorado.Salary: Denver/Boulder
Metro: $109,824 - $151,008Rest of Colorado: $96,096 -
$132,132Additionally, this role is eligible to participate in
Twilio's equity plan.An overview of Twilio---s benefits offered is
listed below:Twilio is committed to delivering a comprehensive
benefits program that provides support needed for you and your
loved ones. It---s likely that you don---t think about benefits
every day; however, they are an important component of your total
compensation, and we want you to understand the options available
to you so that you can make the most of your benefit dollars. At
the time of this posting, this role is eligible to participate in
the following benefits, which Twilio reserves the right to modify
at any time for any reason in accordance with applicable
law:Healthcare Insurance and LeaveMedicalPrescription
DrugDentalVision Flexible Spending and Health Savings AccountsLeave
programs for all of life---s moments: maternity, parental/bonding,
as well medical leave to care for yourself or a loved oneFinancial
BenefitsShort and Long Term Disability InsuranceLife and Accidental
Death & Dismemberment Insurance401(k) Retirement Savings Plan with
a matchReimbursement Programs & Stipends$65 per month
work-from-home stipendUp to $50 per month for wellness expenses and
activitiesUp to $30 per month to use towards books/eBooks
Keywords: Twilio, Denver , Software Engineer (L3), Customer Lifecycle, IT / Software / Systems , Denver, Colorado
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