Master Field Technician
Company: Mobile Communications America Inc
Posted on: November 22, 2020
Mobile Communications America, Inc. (MCA) is the leading provider
of wireless communication solutions that enhance safety, security
and operating efficiency. MCA provides a full suite of turn-key
systems-including two-way radio, video, SCADA, dispatch, mass
notification, and point-to-point wireless communications--to public
safety, commercial, educational and governmental entities across
the nation. As the largest Motorola service provider and largest
manufacturer's rep in the nation, Mobile Communications America
grew from 70 employees in 2013 to almost 850 employees today.
A component of our business that embodies the MCA advantage is our
"service first DNA" culture. MCA offers customers a complete
portfolio of professional services, installation services, and
ongoing maintenance services. This commitment to service goes
beyond our customers to encompass our employees, partners,
shareholders and communities.
Mobile Communications America is seeking an experienced RF Master
Field Technician based out of our Denver, CO office. The individual
in this role must be able to rapidly diagnose and correct issues
and concerns at customer or other remote sites and in the service
shop facility. The Field Technician will be responsible for
addressing concerns including, but not limited to mobile products,
portable products, paging, base stations, repeaters, and remote
products. Primary Duties & Responsibilities:
--- Service accounts by analyzing work orders; planning daily
travel schedule; investigating complaints; conducting tests;
--- Establish service by studying system requirements; ordering and
gathering components and parts; completing installation; performing
--- Maintain rapport with customers by examining complaints;
identifying solutions; suggesting improved methods and techniques;
recommending system improvements.
--- Keep personal equipment operating by following operating
instructions; troubleshoot breakdowns; maintain supplies; perform
preventive maintenance; call for repairs.
--- Document service and installation actions by completing work
tickets, reports, logs, and records.
--- Maintain customer confidence by keeping service information
--- Update job knowledge by participating in educational
opportunities; read professional publications.
--- Assist with mobile installations upon demand.
--- Participate in after hours, on-call service schedule.
Ideal candidate should have the following skills, experience and
--- 8+ years Service Technician experience in diagnosing,
repairing, programming, and installing equipment in the 2-way radio
wireless and /or communication field.
--- Extensive knowledge/understanding of 2-way radio theory, RF
propagation characteristics at various frequency bands and
--- Previous networking experience a plus.
--- Ability to interpret schematics, blueprints, and diagrams.
--- Knowledge of battery backup systems, base stations, repeaters,
multicouplers and duplexers, basic TCP/IP principles and NIC
--- Proficiency in setup and program routers and switches, set up
VLAN's and VPN's
--- Operate various test equipment including but not limited to,
spectrum analyzers, system analyzers, watt meters, TDR's, FDR's,
--- Knowledge of audio, RF, digital, and microprocessor electronic
circuits found in communications equipment at the component
--- 2 year Associate degree in Electronics Technology or
--- CET Certification
--- Proficiency with MS Office Suite, such as Microsoft Word and
--- Candidates must possess clean driving record and valid driver's
The physical environment requires the employee to work both inside
and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required
to stand, walk, sit, use hands to finger, handle, or feel objects,
tools or controls; reach with hands and arms; climb stairs; talk or
hear, utilize personal protective equipment to prevent exposure to
potentially hazardous materials, lift (overhead, waist level) from
floor, bending, frequently utilize near vision use for reading and
computer use; be able to handle semi-frequent stressful conditions
(cardiovascular), frequently work in outdoor weather conditions,
frequently move equipment weighing up to 50 pounds, occasionally
ascend / descend a ladder, operate a motor vehicle, frequently
position self to maintain computers or other equipment as
No Direct Reports
Must have the ability to travel as needed. (Less than 25%) Some
overnight travel may be expected.
NOTE: The above statements are intended to describe the general
nature and level of work being performed by the person assigned to
this job. They are not intended to be an exhaustive list of all
responsibilities, duties, skills and physical demands required of
personnel so classified.
Mobile Communications America, Inc. reserves the right to modify or
revise the job descriptions in part or in its entirety. Reasonable
accommodations will be made in accordance with governing law.
Mobile Communications America, Inc. is an equal opportunity
employer that recognizes the value of a diverse workforce. All
qualified individuals will receive consideration for employment
without regard to race, color, age, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
genetic information, or any other criteria protected by federal,
state or local law.
Keywords: Mobile Communications America Inc, Denver , Master Field Technician, IT / Software / Systems , Denver, Colorado
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