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Sr. Applications Manager U.S. Technical Services Support

Company: CareFusion
Location: Denver
Posted on: August 3, 2020

Job Description:

Job Description SummarySenior Applications Manager is responsible for managing and directing a team of Field Applications Specialists to achieve the financial and business objectives of the United States (US) Region. As an Applications Leader, this individual has full accountability for driving implementations, supporting field activities, and maximizing the sales growth for their respective regions for all assigned products. Implementation milestones will be measured and monitored as outlined in the annual performance targets document. Sales growth will be achieved through protecting base business while simultaneously growing through competitive share gains. This individual is responsible for implementing business strategies, directing and monitoring the daily activities of the team, and ensuring customer satisfaction relative to sales support and application activities. In addition, this individual will also have responsibilities focused on specific platforms as assigned by leadership. Job Description PRIMARY DUTIES AND RESPONSIBILITIES: - Coordinates and oversees instrument and assay implementation strategies by driving, monitoring, and measuring milestones for the applications team to achieve the revenue, profitability, and placement objectives for assigned accounts. This includes close coordination with the Sales and Technical Service leaders. - Responsible for managing all field applications support processes including application availability, instrument and assay implementation, user training and user support by providing supervision, direction, support and timely performance evaluations to the Field Applications staff. - Supports the overall management of customer workflow, on-site training and troubleshooting, and technical sales support. - Provides Application Specialists responsibility for assigned territory and accounts as required and coordinates non-technical activities within the area. Follows-up, monitors and improves performance of Field Application Specialists based on defined Key Performance Indicators (KPIs). - Ensures that Company's quality, legal, and regulatory requirements are being followed within the team. This includes following the defined Complaint Handling Procedures, as well as accurate and timely documentation of implementation activities in the system(s). - Work closely with Regional and Global Marketing, Quality, and R & D to implement and continuously improve Processes, Procedures and Best Practices with direct impact on revenue, cost improvements and customer satisfaction. - Act as key liaison with the Marketing organization to ensure process and strategy alignment, effective communication and leverage on best practices. - Continuously benchmark assigned processes, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services. - Provides feedback to Marketing team on commercial marketing activities to include competitive intelligence and voice of customer. - Collaborates with Field Service, Remote Technical Support, Marketing, and Research and Development to improve products and platforms and increase Customer Satisfaction. - Assists with technical and non-technical reports, goal alignments, including action items, analysis, process improvements, and recommendations. - Actively participates on special projects and/or assignments as determined by Field Applications Leadership. - Works cooperatively with Regional Business Managers (Specialty Products and Core Lab), National Account Managers and Marketing Managers to achieve the business objectives and to effectively implement the key tactics of our Sales and Marketing Action Plan. - Collaborates with Strategic Account Managers and National Account Managers to drive conversion and compliance of local accounts affiliated with national and large regional accounts. Engages Strategic Account Managers in regional priority activities and targeted customer accounts - Responsible for People Management processes including selection, retention, motivation and people development. Identify high potentials and provide development opportunities ensuring exposure and visibility within the organization. - Promotes a safe working environment and ensures compliance with applicable policies and procedures. - Responsible for maintaining and managing all assigned company assets that may include but are not limited to: Tools, company vehicle, computer & accessories. - Ensures that team is trained on technical and compliance tools and procedures and customer accounts are assigned in a manner to maximize operational effectiveness and minimize travel requirements. - Approves and controls expense reports for direct reports. - Responsible for managing regional expense budget to meet assigned budgetary levels. MINIMUM QUALIFICATIONS: Knowledge and Skills - Demonstrated leadership, motivational and organizational skills. - Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills. - Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations. - Strong business acumen. - Ability to work professionally with all levels of internal/external organizations. - Exceptional written, verbal communication and interpersonal skills. - Willing and able to travel up to 75%. Education and Experience - Bachelors degree (BA or BS) in Medical Technology, Biological Sciences, Bio Engineering or related field. - Minimum of 3 years of leadership experience leading teams and/or projects. - Minimum of 3 years in Technical, Clinical Training, and Education experience. - Minimum of 5 years relevant clinical laboratory experience. - Previous management experience preferred. - Experience working in a team selling environment or on cross functional teams preferred. - Computer proficiency in MS Excel, MS Word, MS PowerPoint. - Lean/Six Sigma certification preferred COMPETENCIES - Hiring and Staffing: Is a good judge of talent; accurately projects what people are likely to do across a variety of situations; hires the best people available from inside or outside; assembles talented teams. Articulates the strengths and opportunities for improvement of team members. - Developing Direct Reports: Provides challenging tasks and assignments; holds frequent development discussions; is aware of each direct reports career goals; constructs compelling development plans and executes them; pushes direct reports to accept development moves. Creates an environment of positive feedback, encouraging others to reach farther and higher and to press on toward their goals. Creates opportunities for enrichment, as well as development programs for others, and motivates them to participate. - Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his /her team; shares wins and success; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Builds cohesive teams of people within the organization. - Driving for Results: Is constantly and consistently one of the top performers; bottom-line oriented; steadfastly pushes self and others for results. Anticipates obstacles and is prepared with contingency plans so as not to impede the drive to the goal; keeps everyone on track. This person is the go-to person for both action and strategic planning of complex assignments. - Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Sets quantitative and qualitative measures that are observably tied to goals and objectives. Regularly interacts with others to give and receive feedback - Managerial Courage: Provides current, direct, complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems or any person or situation quickly and directly; is not afraid to make difficult decisions when necessary. - Negotiation Skills: Can negotiate skillfully in difficult situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful to the negotiations; has a good sense of timing. Adeptly understands motivations of counterparts and incorporates knowledge and data into negotiations. Gains trust quickly of other stakeholders. Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. Primary Work LocationUSA MD - Baltimore Additional Locations Work ShiftNA (United States of America)

Keywords: CareFusion, Denver , Sr. Applications Manager U.S. Technical Services Support, IT / Software / Systems , Denver, Colorado

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