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Technical Support - IV

Company: The Judge Group
Location: Denver
Posted on: January 17, 2020

Job Description:

Below is Job Description Title: Technical Support Engineer Duration: 6 Months contract on W2 (Potential for extension up to 30 Months) Location: Denver, CO Description: The Location Technology Developer Technical Support team works primarily to support the tools on the Developer Network which includes several mapping tools, geocoding, routing, searching, and other APIs. Our goal is to help other developers and businesses leverage our technology stack in order to build their own apps - and to help them learn from their own users. We help maintain all the API documentation and demos, and also participate in hackathons and events, teaching others how to use MapQuest services. As a member of the support team, you must be a team player, and a powerhouse in getting stuff done quickly and professionally. You must be energetic, positive and outgoing. You must also be prepared to talk both technical and non-technical languages. You will be responsible for helping users build functional code, designing creative solutions to thorny problems, and operating in tandem with other team members to coordinate work. You will help users troubleshoot issues and solve data issues. Responsibilities include: Helping users build applications - Whether they need some help finding the right documentation or some helpful sample code, you can guide them to build those awesome apps with beautiful maps. Troubleshoot data issues - Nobody has all the data but that doesn't mean we're not trying. The team is adding new addresses, fixing closed roads, and looking for satellite imagery that needs a loving update all the time. Problem Solving - Developers have their specialties and maps are not always one of them. They need creative, or sometimes just simple basic, solutions that we can help provide. System Health - When things break you provide status to those blocked and provide clues to those trying to fix the breakage. Sales engineering - The sales team sells the products we support. They know a lot but they don't know it all. We jump on calls, join sales meetings, and sometimes go visit customers and prospects to give our users a little more love. You will need to have: Bachelor's degree or equivalent work experience JavaScript / HTML / CSS required Experience in a support role Even better if you have: Zendesk, Android Studio, XCode, and command prompt experience is a major plus GIS, restful APIs, JavaScript, Android or iOS development are desirable

Keywords: The Judge Group, Denver , Technical Support - IV, IT / Software / Systems , Denver, Colorado

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