CXO Trainer - DEN
Company: Dish
Location: Denver
Posted on: February 1, 2025
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Job Description:
Company Summary
EchoStar is reimagining the future of connectivity. Our business
reach spans satellite television service, live-streaming and
on-demand programming, smart home installation services, mobile
plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes
and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond
by simplifying lives and enhancing community access to our products
and services. Behind the scenes, dedicated individuals focus on
refining the experience for millions of customers across all of our
brands and providing support to our field agents.
Job Duties and Responsibilities
This role requires you to support the organization and deployment
of CXO training deliverables on-site at our Meridian location and
in a remote capacity when required. In this role, you will be
responsible for creating an exceptional onboarding experience for
customer service agents, preparing them to exceed customer
expectations from day one. You'll conduct a range of training
sessions, including new-hire orientation, supplemental courses, and
career advancement programs, for a variety of audience types
including front line agents and corporate partners in both virtual
and in-person formats as needed. Your role will require you to
follow structured facilitation guides and adjust your teaching
style based on class performance to ensure every agent understands
key concepts.
Key Responsibilities:
Skills, Experience and Requirements
A highly qualified candidate for this position will possess a
Bachelor's degree from a four-year college or university, one year
of related experience, or equivalent combination of education and
experience. In this role, you will be required to leverage
excellent verbal and written communication skills with the ability
to facilitate at a high level to both technical and non-technical
audiences. A CXO Trainer is approachable and able to quickly find
common ground to solve problems for the good of all within a
training environment.
Skills and Qualifications:
Visa sponsorship not available for this role
Salary Ranges
Compensation: $54,650.00/Year - $78,100.00/Year
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications,
skill level, and competencies; compensation is based on the role's
location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test and DMV check. Our company is
committed to fostering an inclusive and equitable workplace where
every individual has the opportunity to succeed. We are dedicated
to providing individuals with criminal or arrest records a fair
chance of employment in accordance with local, state, and federal
laws.
The posting will be active for a minimum of 3 days. The active
posting will continue to extend by 3 days until the position is
filled.
Keywords: Dish, Denver , CXO Trainer - DEN, Human Resources , Denver, Colorado
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