Payroll Processing Customer Service Specialist
Company: Obsidian HR
Posted on: May 28, 2023
The Payroll Processing Customer Service Specialist is responsible for successfully resolving the most common client requests and then escalating other cases to the appropriate person at Obsidian HR. When responding to clients and their employees, it is crucial that the client request is completely resolved in a way that is as easy as possible for the client and that builds our client's trust in our partnership.
As the person in this role grows their expertise and ability to assist clients, they will focus specifically on learning how to support our payroll team. We expect that this person will be able to progress to working as a payroll processor in the near future. This individual will be directly responsible for the accuracy and timely completion of payroll and client billing.
Outcomes/Key Measures of Success
Within 30 days
Within 60 days
Within 90 days
Within 6 months
What We're Looking For
VERBAL COMMUNICATION. Communicates effectively one to one, in small groups, and in public speaking contexts. Demonstrates fluency and "quickness on one's feet", clarity of organization of thought processes, and command of the language. Easily articulates vision and standards. Keeps people informed.
WRITTEN COMMUNICATION. Writes clear, precise, well-organized emails, memos, letters, and proposals while using appropriate vocabulary and grammar and creating the appropriate "tone".
JUDGMENT/DECISION MAKING. Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower, more thorough approaches, i.e., is neither indecisive nor a quick judge. Shows common sense. Anticipates consequences of decisions.
ANALYSIS SKILLS. Identifies significant problems and opportunities. Analyzes problems in depth. Relates and compares data from different sources. Able to determine root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights.
EXCELLENCE. Sets high, "stretch" standards of performance for self and all coworkers. Demonstrates low tolerance for mediocrity. Requires high-quality results. Exhibits conscientiousness and a high sense of responsibility.
TENACITY. Demonstrates consistent and passionate strive to achieve results. Conveys strong need to win. Reputation for not giving up.
Benefits and Perks
We invest in our people in many ways including training, career development, and competitive compensation. To name just a few of our benefits...
Hourly: $21.63 to $26.44
Location: While many of our roles are remote this position requires full-time on-site presence at our office located at 8100 East Union Avenue, Denver, CO in the Denver Tech Center.
Obsidian HR is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law.
Keywords: Obsidian HR, Denver , Payroll Processing Customer Service Specialist, Human Resources , Denver, Colorado
here to apply!