Spa Concierge - Full Time
Company: The Brown Palace Hotel & Spa
Posted on: October 13, 2019
Location: US-CO-Denver# of Openings: 1Category: SpaPosition Type:
Regular Full-TimeFLSA Status: Non-ExemptAbout Us
The Brown Palace Hotel and Spa, Autograph Collection, synonymous
with extraordinary service since 1892, invites you to join a new
level of luxury Downtown Denver hotels. Home to a collection of 241
distinct guestrooms and suites, the hotel also boasts six unique
restaurants and bars, a boutique spa and nearly 20,000 square feet
of meeting space, making the Brown Palace as appropriate for an
adventurous jetsetter as it is for a corporate-minded CEO.
In addition to being a part of one of the most historic hotels in
Denver, team members will enjoy many additional perks of working at
the Brown Palace Hotel and Spa. These perks include discounted RTD
Eco Pass, free employee meals, discounts on services/F&B at the
hotel and Friends and Family hotel room discounts. Come learn more
about joining our team!
Greet and check in guests, provide prompt and courteous service,
and close out guest accounts upon completion of services to meet
brand standards of quality.
- Greet customers immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to and
understand requests, respond with appropriate action and provide
- Complete the check in process by inputting and retrieving
information from a computer system, including type and length of
treatment. Promote brand marketing programs. Make appropriate
selection of treatments based on guest needs.
- Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers' checks, and other forms of
payment. Post charges to guest rooms and house accounts using the
- Promptly answer the telephone using positive and clear
communication. Retrieve messages and communicate the content to the
guest. Retrieve mail from mailbox.
- Close guest accounts at time of check out and ensure
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems. emain calm and
alert especially during emergency situations and heavy activity.
Plan and implement detailed steps by using experienced judgment and
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
- Considerable skill in the use of a calculator to prepare
moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger, collect accurate information and
- Ability to stand and move throughout spa and continuously
perform essential job functions with or without reasonable
- Ability to access and accurately input information using a
moderately complex computer system.
- Ability to observe and detect signs of emergency
- Ability to establish and maintain effective working
relationships with associates, customers and patrons.
- Effective verbal and written communication skills. Ability to
adapt communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!
For your physical and mental wellness we offer competitive Medical,
Dental and Vision insurance programs geared to you and your
family's needs as well as Vacation/Sick/Holiday benefits. For your
financial wellness, HEI provides a wide array of coverage,
including Supplemental, Spousal and Child Life insurance as well as
Short and Long-Term Disability plans. Our 401(k) Savings Plan with
matching funds, and discounts through our 'YouDecide' and Hotel
Room Discount programs provide additional incentives for choosing
HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
Keywords: The Brown Palace Hotel & Spa, Denver , Spa Concierge - Full Time, Hospitality & Tourism , Denver, Colorado
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