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Advising Customer Service Coordinator

Company: Community College of Denver
Location: Denver
Posted on: July 13, 2019

Job Description:

Save Education - Associate's Degree - Bachelor's Degree Skills - Ellucian - Microsoft Word - Academic Advising - Microsoft Access - Microsoft Office Benefits - Tuition Reimbursement - Dental Insurance - Health Insurance - Vision Insurance Title: Advising Customer Service Coordinator Department: Academic Advising & Student Success Center SELECTION PROCESS Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds. Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, ressing in general the items under 'Primary Duties' and specifically each item under 'Minimum Qualifications'; an online application; resume; and transcripts. All candidates, including current Community College of Denver employees must submit a complete application packet which includes all material listed above. Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. It is your responsibility to demonstrate on your application that you meet all of the minimum requirements listed below to be considered. Failure to do so will result in your application being rejected. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied. GENERAL SUMMARY The Academic Advising & Student Success Center is a part of the Student Development and Retention Unit in the Enrollment Administration and Student Success Division at the Community College of Denver. Under the direction of the Advising Operations Manager, the Advising Customer Service Coordinator is responsible for the planning and daily implementation of advising customer service functions including intake processing, phone operations, and front end triage advising for all student populations. The Advising Customer Service Coordinator also supervises the advising front desk staff made up of student employees. PRIMARY DUTIES The primary responsibility for this position is to manage the reception desk for Academic Advising, including student employees. This position triages operations at the front desk, interacts with students who have immediate need, and determines the appropriate service for them. The Coordinator also partners with advising staff to coordinate cyber center coverage, and promote marketing for student success workshops. The Coordinator provides front line support for the Academic Advising & Success Center, ressing student needs in person or over the phone. This position maintains knowledge of and supports the extenuating circumstances appeal process, course repeat process, academic reinstatement process, and program of study change requests, in order to provide seamless service to students in the absence of an advisor. The Coordinator also assists advising staff with event planning, coordination, and scheduling; supports the Director as needed; participates in college required training; submits work orders to facilities and IT; supports New Student Orientations; and other duties as assigned. MINIMUM QUALIFICATIONS: Education: Associate's Degree. Experience: One (1) year working in student affairs in a higher education setting. Knowledge/Skills/Abilities: Knowledge of or experience in academic advising and/or working with students in the higher education setting. Knowledge of working with underrepresented student populations including students of color, first generation and low income students. Strong computer skills including: MS Office (Word, Excel, Outlook, Access and PowerPoint). Experience using Banner student information systems and Cognos data reporting systems. Excellent written and oral communication as well as organizational skills. Must be committed to providing the highest level of customer service and responsiveness to students and other stakeholders. Demonstrated experience working in a high volume, deadline oriented environment. Proven ability to work independently and as part of a dynamic team. Must be able to handle difficult situations and confidential material with sensitivity and professionalism. Excellent attention to detail and high standards for quality of work. Ability to understand and work with university policies and procedures including, but not limited to, the Family Educational Rights and Privacy Act (FERPA). PREFERRED QUALIFICATIONS: Education: Bachelor's Degree. Experience: Three (3) years working in student affairs in a higher education setting. OPEN DATE: June 19, 2019 CLOSING DATE: July 3, 2019 4:30PM SALARY: $42,500 Annually Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students. If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program. For a complete review of the benefits we offer, please click on the following link: *********************************************************** APPLICATION PROCEDURES: Interested applicants must submit a complete application packet at ******************************** which includes: Electronic Application, Click 'New Resume' at the bottom of this page Cover Letter Resume References - Names, phone numbers, resses, & email resses of three professional references Copies of transcripts, unofficial preferred Copies of appropriate credentials, if applicable **All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts ***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency. You will only be able to upload five (5) documents. Please send any document for your application that is over the allotted amount to *********************. You will not be able to save your application and resume at another time. The system will time out after 45 minutes. CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer. Background checks will be conducted on all finalists for employment consideration. CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under 'student's right to know': ***************************************************************** For a hard copy report please contact ************. Required Skills Required Experience

Keywords: Community College of Denver, Denver , Advising Customer Service Coordinator, Hospitality & Tourism , Denver, Colorado

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