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Practice Specialist I Customer Service Liaison

Company: SCL Health
Location: Boulder
Posted on: June 13, 2019

Job Description:


You bring your body, mind, heart and spirit to your work as a Practice Specialist.

You know when to move quickly. When to sit quietly. When to laugh loudly.

Youre generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.


System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.


Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.

Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.

Were proud of what we know, which includes how much there is to learn.


As a Practice Specialist you need to know how to:


Help build credibility, establish rapport, and communicate with Practice Managers.

Answer and address inbound calls from Practice Managers on behalf of the Practice Partner.

Research and resolve operational issues reported by Practice Managers and set appropriate expectation on issue resolution.

Improve Practice Manager satisfaction levels through timely and accurate issue resolution, resolving issues/questions on initial inbound call where possible.

Review performance data to identify trends and continuous improvement opportunities for practices supported.

Assist in developing standards and procedures to be implemented by the Practice Partner Line

Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate call coverage.

Participate in special projects and performs other duties as assigned.


We hire people, not resumes. But we also expect excellence, which is why we require:


Bachelors Degree or equivalent experience, required

Minimum 3 years of experience in a client service environment, required

Practice management system experience, required


Now that you know more about our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.

Located in Broomfield, CO.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities

Keywords: SCL Health, Denver , Practice Specialist I Customer Service Liaison, Hospitality & Tourism , Boulder, Colorado

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