DenverRecruiter
the smart solution for Denver jobs

Remote Customer Service Representative

Company: Mommy Jobs Online
Location: Denver
Posted on: February 15, 2019

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Denver , Remote Customer Service Representative, Hospitality & Tourism , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


CDL-A Delivery Truck Driver - $7,500 Sign-on Bonus - Conifer
Description: Company: Sysco Denver Division of USA I 059 Location: US-CO-DenverZip Code: 80238Minimum Level of Education: Not ApplicableMinimum Years of Experience: 0-1Position Type: Non-ExemptTravel Percentage: (more...)
Company: Sysco
Location: Conifer
Posted on: 02/19/2019

Cashier
Description: Fogo complements our extraordinary service with extraordinary people.
Company: Fogo De Chao
Location: Denver
Posted on: 02/19/2019

Customer Service / Dispatcher
Description: Job Description: Ewing Hardscape Supply LLC is currently seeking professional and talented dispatchers to join our logistics team who will be responsible for providing excellent customer service and logistical (more...)
Company: Ewing Irrigation and Landscape Supply
Location: Littleton
Posted on: 02/19/2019


Head Line Cook
Description: Head Line Cook Requisition Number: 12754 Location: Boulder, Colorado Employment Type: University Staff Schedule: Full-Time Posting Close Date: 26-Feb-2019 Close All Job Summary Housing and Dining Services (more...)
Company: University of Colorado
Location: Boulder
Posted on: 02/19/2019

Merchandiser Stocker
Description: Job Overview Merchandiser in Denver South, Castle Rock, and Parker area The Merchandiser is responsible for providing high-quality merchandising support for Keurig Dr Pepper brands to retail stores (more...)
Company: Keurig Dr Pepper
Location: Parker
Posted on: 02/19/2019

Regional CDL-A Driver: Home Weekly, $2500 Hiring Bonus
Description: Job Description: Looking for a Career That Takes You Places AND Gets You Home Every Week NOW HIRING Regional Class A CDL Drivers Receive a 2,500 Bonus Immediately Upon Hire Call 877-449-2644 x 10542 (more...)
Company: TSN / Bunzl Distribution USA
Location: Denver
Posted on: 02/19/2019

Retail Commission Sales - Mattresses, Full Time: Orchard Town Center
Description: Job Overview: The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan WorryNoMore , return rate and Star Rewards goals on a personal (more...)
Company: Macy's, Inc.
Location: Westminster
Posted on: 02/19/2019

Spectrum Retail Account Executive III
Description: Client Reference Code: 231015-1 br JOB SUMMARY br The Spectrum Retail Account Executive III is responsible for the acquisition of new authorized retailers for the purpose of increasing Charter's presence (more...)
Company: Spectrum
Location: Denver
Posted on: 02/19/2019

Sous Chef
Description: Competitive Wages, Great Schedule, Stable Work, Great Benefits including Generous Paid Time-Off Retirement Savings br br br br Shift: 5:30 a.m. to 2:00 p.m. Mon-Fri YOU. br br br You bring (more...)
Company: SCL Health
Location: Wheat Ridge
Posted on: 02/19/2019

Catering Coordinator
Description: Who is the Catering Concierge We want a MAD ambassador who shares our flavor of koolaid with the world. We want someone who can speak with the customer our extended family with compassion and confidence. (more...)
Company: Mad Greens
Location: Golden
Posted on: 02/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds