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Host/Hostess

Company: The Westin Westminster
Location: Westminster
Posted on: January 15, 2019

Job Description:

Location: US-CO-Westminster# of Openings: 2Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us

Recently renovated and ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains.

Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder. We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays. Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Responsibilities

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Qualifications

    • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
    • Ability to remember, recite and promote the variety of menu items.
    • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
    • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
    • Ability to establish and maintain effective working relationships with associates, customers and patrons.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

      Benefits

      HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

      For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

      HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI106831372

      Keywords: The Westin Westminster, Denver , Host/Hostess, Hospitality & Tourism , Westminster, Colorado

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