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Preferred Customer Service & Return Agent

Company: Avis Budget Group
Location: Denver
Posted on: January 13, 2019

Job Description:

As a Preferred--Customer Service & Return Agent , you will provide excellent customer service while professionally and effectively upselling ABG products and services to meet our Preferred customer's travel needs, as well as assist in vehicle returns. Preferred Customer Service Agent Duties... Personally welcome Preferred customers with a pleasant greeting and answer questions in a friendly manner Effectively communicate and offer additional products, services and upgrades to enhance our Preferred customer's travel experience Provide excellent customer service to valued Preferred customers by managing the rentals and the exit process, in compliance with ABG's policies and procedures, with accuracy and attention to detail Resolve customer issues and concerns tactfully, using effective customer service techniques Operate within the areas of the Preferred Rental counter and Vehicle Return area at the location Maintain appearance appropriate for providing "Best in Class" customer service in accordance with established guidelines Vehicle Return Agent Duties... Welcome all customers with a pleasant greeting and professional attitude at all times Resolve customer issues and concerns professionally Inspect vehicle and record any new damage or major cleaning requirements, and complete required documentation Check fuel level and mileage and clearly explain final charges to the customer Provide the customer with an invoice and a full explanation of their charges Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings; offer assistance as needed Answer questions and provide directions in a courteous and expeditious manner Requirements... High school diploma (or equivalent) Valid Driver's License and clean driving record Fluency in English Flexibility to work days, nights, weekends, and holidays Computer literate 1 year of customer service and/or sales experience, preferably in the car rental or tourism industries Ability to work in a fast paced environment with a variety of tasks Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills What's In It for YOU...! Training opportunities Employee discounts 401(k) (eligible after 1,000 hours of service) Vacation car rental ...and much more! -- IMPORTANT NOTE: -- To help expedite the application process and save you time, our application includes a Video Interview, with on-screen step-by-step instructions to guide you through the process. You must complete a recorded Video Interview to be considered for this position. -- About Us... Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. The Company is a leading vehicle rental operator in North America, Europe, Australia, New Zealand and certain other regions it serves. Avis Budget Group and its licensees operate the Avis and Budget brands in approximately 180 countries throughout the world. The Zipcar brand is the world's leading car sharing company, with over 11,000 cars and nearly one million members in the United States, Canada and Europe. Avis Budget Group (ABG) is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities; and, is a Drug-Free Workplace. The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in consideration for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.-- This advertisement does not constitute a promise or guarantee of employment. Type of employment: Full TimePandoLogic. Keywords: Customer Service Representative, Location: Denver, CO - 80201 Date posted: 01/12/2019

Keywords: Avis Budget Group, Denver , Preferred Customer Service & Return Agent, Hospitality & Tourism , Denver, Colorado

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