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Inbound Customer Service Representative

Company: HomeAdvisor
Location: Golden
Posted on: January 11, 2019

Job Description:

Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is now looking for customer service focused and sales-driven individuals to join our fast-paced, and fast-growing company as Inbound Customer Service Representatives.

As an Inbound Customer Service Representative you will:
--- Work in a fast-paced call center environment answering inbound calls from our service professionals.
--- Take anywhere from 40 to 60 calls a day.
--- Answer our service professionals' requests or inquiries concerning service, products, and/or billing.
--- Act as an advertising consultant for our members to accommodate their business needs, which may include upselling members to exciting new products and program offerings.
--- Handle initial contact on disputes.

What we offer to our employees:
--- Competitive base pay plus commission.
--- A full range of benefits that start after 90 days.
--- Up to 26 days of paid time off a year!
--- Opportunity for growth - where you want to go within HomeAdvisor is up to you (hint hint, all our managers are promoted from within).
--- Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms, a bike share program, yoga, and the occasional friendly competition with some awesome incentives.
--- No night or weekend shifts!

What does it take to work here?
--- Experience in a customer service or call center setting preferred.
--- Upselling experience preferred.
--- Excellent communication skills and a commitment to world class customer service.
--- Familiarity with home improvement projects or contractors is helpful.
--- Strong working knowledge of computers (use of Microsoft Word and Outlook).
--- Strong phone, typing or data entry skills required--- Bi-lingual skills (Spanish/English) are a plus!
--- High school diploma or GED required.

In addition, you'll need to be able to:
--- Work in a fast-paced, high energy call center environment without being distracted (music is played in our office throughout the day).
--- Sit or stand for an 8-hour shift.
--- Hear and talk on a phone head/hand set.
--- Successfully pass a criminal background check.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer.

Keywords: HomeAdvisor, Denver , Inbound Customer Service Representative, Hospitality & Tourism , Golden, Colorado

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