DenverRecruiter
the smart solution for Denver jobs

Customer Service/Support Rep

Company: Mommyjobsonline
Location: Castle Rock
Posted on: December 8, 2018

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKellyM when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommyjobsonline, Denver , Customer Service/Support Rep, Hospitality & Tourism , Castle Rock, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Manager - Start at $52k+ / year
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Littleton
Posted on: 12/15/2018

Part Time Nabisco Merchandiser-Arvada,CO
Description: Job Description: With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's 1 in biscuits and candy, and 2 (more...)
Company: Mondelez International
Location: Arvada
Posted on: 12/15/2018

Nabisco Senior Sales Service Merchandiser - Denver, CO
Description: Job Description: With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's 1 in biscuits and candy, and 2 (more...)
Company: Mondelez International
Location: Denver
Posted on: 12/15/2018


Bellperson/Valet Attendant
Description: Tell me about this position What do I do as a Bellperson/Valet Attendant br br As our newest team member, you will be an integral part of the warm welcome and fond farewell process. br br Some (more...)
Company: USA Parking
Location: Denver
Posted on: 12/15/2018

Dishwasher
Description: Location: US-CO-Westminster of Openings: 4Category: KitchenPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us br br Recently renovated and ideally positioned 15 minutes from both Denver (more...)
Company: The Westin Westminster
Location: Westminster
Posted on: 12/15/2018

Food Busser
Description: Location: US-CO-Denver of Openings: 5Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us br br The Brown Palace Hotel and Spa, Autograph Collection, synonymous (more...)
Company: Hiring Companies
Location: Denver
Posted on: 12/15/2018

Barista
Description: Location: US-CO-Denver of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us br br The Brown Palace Hotel and Spa, Autograph Collection, synonymous (more...)
Company: The Brown Palace Hotel & Spa
Location: Denver
Posted on: 12/15/2018

Director Of Banquets
Description: Location: US-CO-Denver of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: ExemptAbout Us br br The Brown Palace Hotel and Spa, Autograph Collection, synonymous (more...)
Company: The Brown Palace Hotel & Spa
Location: Denver
Posted on: 12/15/2018

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Denver
Posted on: 12/15/2018

Retail Shopper Part Time
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Longmont
Posted on: 12/15/2018

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds