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Inbound Customer Service Representative

Company: HomeAdvisor
Location: Golden
Posted on: December 7, 2018

Job Description:

Inbound Customer Service Representative About us:Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused, and sales driven individuals who want to be part of a fast paced, and fast-growing company.The Job: This role will put you to work in a fast-paced call center environment answering inbound calls from our Service Professional s Will take anywhere from 40 to 60 calls a day. Answering our Service Professional s requests or inquiries concerning service, products and/or billing. Will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings. Customer Service Representatives also handle initial contact on disputesWhat we offer to our employees: Competitive base pay plus commission A full range of benefits that start after 90 days Up to 26 days of paid time off a year! Opportunity for growth where you want to go within HomeAdvisor is up to you (hint hint, all our managers are promoted from within). Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms, a bike share program, yoga, and the occasional friendly competition with some awesome incentives. NO NIGHTS OR WEEKENDS!What does it take to work here? Experience in a customer service or call center setting preferred. Upselling experience preferred. Excellent communication skills and a commitment to world class customer service. Familiarity with home improvement projects or contractors is helpful Strong working knowledge of computers (use of Microsoft Word and Outlook). Strong phone, typing or data entry skills required Bi-lingual skills (Spanish/English) are a plus! High School Diploma or GED required.In addition, you'll need to be able to: Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day). Sit or stand for an 8-hour shift. Hear and talk on a phone head/hand set. Successfully pass a criminal background check.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associated topics: agent, associate, csr, internship, phone, support, technical support, telephone, telephone service representative, tsr

Keywords: HomeAdvisor, Denver , Inbound Customer Service Representative, Hospitality & Tourism , Golden, Colorado

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