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Inbound Customer Service Representative

Company: HomeAdvisor
Location: Golden
Posted on: December 6, 2018

Job Description:

About us:Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused, and sales driven individuals who want to be part of a fast paced, and fast-growing company.The Job:--- This role will put you to work in a fast-paced call center environment answering inbound calls from our Service Professional's--- Will take anywhere from 40 to 60 calls a day.--- Answering our Service Professional's requests or inquiries concerning service, products and/or billing.--- Will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings.--- Customer Service Representatives also handle initial contact on disputesWhat we offer to our employees:--- Competitive base pay plus commission--- A full range of benefits-that start after 90 days--- Up to 26 days of paid time off a year--- Opportunity for growth - where you want to go within HomeAdvisor is up to you (hint hint, all our managers are promoted from within).--- Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms, a bike share program, yoga, and the occasional friendly competition with some awesome incentives.--- NO NIGHTS OR WEEKENDSWhat does it take to work here?--- Experience in a customer service or call center setting preferred.--- Upselling experience preferred.--- Excellent communication skills and a commitment to world class customer service.--- Familiarity with home improvement projects or contractors is helpful--- Strong working knowledge of computers (use of Microsoft Word and Outlook).--- Strong phone, typing or data entry skills required--- Bi-lingual skills (Spanish/English) are a plus--- High School Diploma or GED required.In addition, you'll need to be able to:--- Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).--- Sit or stand for an 8-hour shift.--- Hear and talk on a phone head/hand set.--- Successfully pass a criminal background check.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: HomeAdvisor, Denver , Inbound Customer Service Representative, Hospitality & Tourism , Golden, Colorado

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