Area Operations Manager
Company: WastePoint, LLC
Posted on: November 20, 2018
AREA OPERATIONS SUPERVISOR (FULL TIME) JOB DESCRIPTION AND SUMMARY The Area Operations Supervisor has the responsibility for overseeing the delivery of service for multiple apartment communities within his/her designated service area. The Area Operations Supervisor directly oversees and directs the Service Porters in his/her designated service area to ensure service is completed safely, efficiently, on time and professionally with the highest level of customer service. In collaboration with sales counterparts, Area Operations Supervisor ensures client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties. The Area Operations Supervisor is responsible for the unparalleled customer satisfaction to the property managers and other onsite community personnel and reports to the Regional Director of Operations and the Senior Vice President of Operations. MUST OWN A LATE-MODEL PICKUP TRUCK RESPONSIBILITIES/DUTIES DAILY OPERATIONS Maintain cooperative working relationships and frequent communication with property managers and other onsite personnel through daily site visits and immediate response to questions and concerns. Ensure contract compliance and performance outcomes by setting clear expectations and monitoring the performance of the Service Porters. Complete required administrative reporting and operational functions for management. Training of all Service Porters within a designated service area. Responsible for recruiting, hiring, and onboarding Service Porters. Develop, train, and support, a competent, courteous and reliable staff of Service Porters for the designated service area. Rolling out and setting up services at new communities. Frequent overnight travel required. Responsible for ensuring daily/nightly completion of resident doorstep trash/recycling pick-up for assigned properties. Effectively plan, organize and manage time. Ability to manage stress and adapt to changing environment. Comfortable with complexity. Inspect properties regularly for resident and Service Porters compliance. Responsible for creating and managing schedule of part-time workforce Other Duties as assigned. CUSTOMER RETENTION Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service. Create and maintain cooperative working relationships and frequent communications with property staff through daily site visits and immediate response to questions and concerns. ORGANIZATIONAL ACTIVITIES Comply with, promote and train on all safety policies and procedures. Reports all safety incidents in a thorough and timely manner. Keep timely/accurate customer, associate and operational records. Acts in accordance with organizational and quality standards. SERVICE/SUPPORT New community launches, including container distribution. Drive to properties within assigned region. EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS High school diploma. College degree preferred. Prior Leadership experience. Multi-location management of dispersed workforce. Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquette. Ability to perform effectively in environments with frequent workload changes and competing demands. Effectively communicate with others (verbal/written). Builds effective teams, hold self/others accountable. Basic knowledge of personnel policies including hiring, interviewing and terminating. Customer service experience and/or strong service focus. Strong oral and written communication skills. Ability to effectively present information to clients face to face. Must have an open bed pick-up truck. PC literate, basic knowledge of Microsoft Office, Excel, and Word. Strong interpersonal skills including ability to establish rapport and resolve challenges promptly. Ability to perform at a high level in environments with frequent workload changes and competing demands. Unwavering work ethic, integrity, and sense of accountability. Ability to lead others. Valid drivers license and good driving record. Auto insurance required. Ability to operate a motor vehicle and drive for periods of time. Flexibility to work and/or be on call during irregular hours depending on business needs. Ability to work outdoors and work/drive in changing weather conditions. Ability to climb stairs, walk long distances, and be exposed to disagreeable odors. Ability to lift up to 50 lbs. Carry filled satchel tote on shoulder(s) up to 50lbs. up/down stairs. Bend at waist and lift over shoulder. Bend at knees and lift over shoulder. Lift arms shoulder height. Ability to pass a background check and drug screen. COMPENSATION AND OTHER BENEFITS: Work from home office 2 weeks paid time off after six months of continuous employment with company. Company observed holidays. Laptop. Cell Phone. Allowances for business related expenses. Comprehensive group medical insurance after 90 days of continuous, uninterrupted, employment Career opportunities with a national industry leader. WastePoint, LLC is a drug-free employer. All offers of employment will be contingent on successful background check. WastePoint, LLC, is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Keywords: WastePoint, LLC, Denver , Area Operations Manager, Hospitality & Tourism , Denver, Colorado
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