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Customer Service Representative

Company: Kion (CO)
Location: Boulder
Posted on: November 9, 2018

Job Description:

JOB TITLE: Customer Service Representative SUMMARY: Manage, respond to, and resolve questions and tickets submitted from Kion fans and customers in an expedient manner across all Kion content sites regarding health, content, and especially product focused inquiries. YOU LOVE: You're passionate about nurturing relationships, growing an online community by delivering an exceptional customer service experience online and via phone calls and understanding the nuances of your audience. You love working in a team of energised, high-performing individuals and learning more about health, fitness, consumer health products, and dietary supplements. QUALITIES:

  • Absolutely meticulous, incredible attention to detail
  • Strong writer with ability to use brand voice
  • Extremely resourceful; intrinsically motivated to seek answers on your own
  • Background in customer service or sales
  • Organized
  • Positive and outgoing attitude KEY RESPONSIBILITIES:
    • Customer communication via live chat and live calls
    • Manage, respond to, and resolve customer ticket comments, questions, and concerns on ZenDesk
    • Organize and maintain outstanding customer questions/concerns
    • Maintain knowledge of Kion and BGF content
    • Correspondence with manufacturers and distributors about customer orders
    • Work with Operations Director and customer service team to streamline customer service practices 90-DAY OBJECTIVES
      • You will set these with Operations Director and Customer Service Team ONE-YEAR OBJECTIVES
        • You will set these with Operation Director and Customer Service Team PEOPLE YOU WILL INTERFACE WITH:
          • Operations Director
          • Inventory and Fulfillment Team
          • Supply Chain Team
          • Customer Service Team DETAILS:
            • Full-time, $15/hour
            • Mix of office and remote work (currently three days in office)
            • Work week will be Friday - Tuesday
            • Health care benefits
            • PTO - 2 weeks vacation, 1 week PTO, 1 week of accrued sick time, and national holidays
            • Phone stipend
            • Gym stipend How To Apply:
            • Please take a free typing test: (Must
            • type faster than 35 words per minute)
            • Record a YouTube video describing why you want the job and why you would be a good fit for the job. Please ensure that you have familiarized yourself with BenGreenfieldFitness.com and GetKion.com before recording the video. Please also read this post: Send an email to: with the YouTube link, your resume, and typing score. Your application will not be reviewed unless it is submitted with youtube video and typing score.

              Keywords: Kion (CO), Denver , Customer Service Representative, Hospitality & Tourism , Boulder, Colorado

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