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Client Relations, Luxury Travel

Company: Zicasso
Location: Denver
Posted on: July 13, 2018

Job Description:

Job Description
Zicasso, a Silicon-Valley-based start-up has opened an office in Lower Downtown (LoDo) of Denver... and we're hiring! We are looking for Customer Service or Hospitality professionals who embody the entrepreneurial spirit, and are seeking a career opportunity in the tech & international travel industry.
We're hiring for a customer service position in Denver, CO and only considering candidates who live in the area.
Candidates who are just seeking a routine 9-to-5 job and want to coast along should not apply. Zicasso's culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.
Our customers are discerning travelers who want unique travel experiences, but don't have the time to plan their complex international vacations. Thus, they come to us and the Client Relations Specialists connect them with the best travel specialists in the industry, who then compete to customize their trips.
Prior successful candidates have included hotel front desk agents/ front desk managers, travel agents, reservation or sales agents and retail store managers or account managers.
Job Responsibilities


  • Assess and solve incoming client travel inquiries via email, phone and online. (Note that this is not a call center job.)
  • Strive for high customer satisfaction. Assist and serve discerning luxury clients in a way that builds long-lasting relationships with them, and strengthens their confidence in Zicasso.
  • Work with cross-functional teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
  • Collaborate with Zicasso's global network of travel providers (partners) whom we consider the top 10%, or perhaps even the top 1%, in the industry and determine the best client matches for them.
  • Work with upper management on projects and initiatives to solve problems and create innovative solutions. Learn to utilize Zicasso's data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.
  • Those who excel in the role will be given the opportunity to take on increasingly complex projects and initiatives, and grow their role and responsibility in account management for Zicasso travel partners. These incremental responsibilities bring innovative ways to drive company growth or help our travel company partners worldwide improve their performance.

    Desired Skills and Experience

    • 3+ years of travel industry, hospitality, account management, or customer service experience.
    • Willingness to work flexible hours, even on some weekends.
    • Passionate about the hospitality and travel industry and have traveled to several international destinations.
    • Have project "ownership" mentality.
    • Bachelor's degree or higher preferred.
    • Strong interpersonal skills and experience initiating and building strong relationships.
    • Excellent verbal and written communication skills.
    • Highly motivated and enthusiastic; ready and willing to put in extra effort in a start-up environment to drive company success.
    • Detail-oriented and strives to achieve quality, error-free work.
    • Can-do, flexible attitude.
    • Proficient in Google G Suite and Microsoft Office (Excel, Word, and PowerPoint).
    • Location: This position is based at Zicasso's office in Denver, Colorado.

      Benefits

      • Competitive salary
      • Bonus program
      • Stock options
      • 401k retirement plan with employer matching
      • Medical, vision and dental insurance
      • 15 days of paid time off annually
      • Additional 10 paid holidays annually
      • Potential for substantially discounted luxury travel during off season (this is dependent on performance)
      • Daily lunch plus a well-stocked kitchen with plenty of snacks, tea, coffee, etc.
      • A fun, stimulating, dog friendly, team-oriented environment that includes team lunches, happy hours, educational talks, etc.

        Company Information
        Zicasso is a fast-growing travel tech company that's revolutionizing the luxury travel industry. We match travelers with a global network of top travel specialists who plan luxury, tailor-made tours.
        Our success depends on the success of customers and of partners. Think of it like eBay, which depends on the success of both buyers and sellers. We're seeking an energetic and highly motivated individual to work at the intersection of customers and partners, making both sides delighted with Zicasso's unique matching service.
        We've been growing profitably each year and we command a leadership position in the industry.

        To Apply
        Please visit our jobs page at www.zicasso.com/jobs to learn more about careers at Zicasso and to apply.

        Keywords: Zicasso, Denver, Client Relations, Luxury Travel, Hospitality & Tourism, Denver, Colorado

        Click here to apply!

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