Director of Food Service Operations
Company: SSA Group
Location: Denver
Posted on: February 1, 2025
Job Description:
Denver Zoo, Denver, Colorado, United States of AmericaJob
DescriptionPosted Wednesday, January 22, 2025 at 7:00 AMPlease note
that for this position, we accept applications on an ongoing basis.
There is no set deadline for submitting your application. We
encourage interested candidates to apply at any time via our
website at thessagroup.com, and we will review applications as they
are received. This approach allows us to continuously consider
potential candidates and ensures that opportunities remain open
until the ideal candidate is found.Director of Food Service
OperationsWho are we:SSA Group works with zoos, aquariums, museums,
and other cultural attractions on integrating dining, retail,
admissions and more. We increase revenue opportunities for partners
across the United States. With 50 years in the business, SSA has
refined the basics while pioneering better ways forward. With
pillars of focus like sustainability, inclusivity, and innovation,
SSA is transforming the cultural attraction industry.SSA was built
by families, for families, with a family's sense of love and
dedication. We don't just rely on the best practices in our
industry, we customize best practices for each partner to set the
bar higher and higher, always. We do all we can to further the
mission of our partners because their guests and the communities
they serve deserve it.Position Title: Director of Food Service
OperationsReports to: The General ManagerResponsibilities
- Coach, supervise, and direct Food & Catering managers to meet
operational needs (financial, staffing, product, merchandising,
client expectations, etc.) on a daily basis.
- Administer and oversee scheduling for Food Operation and
Catering department(s) as necessary, giving oversight/insight to
Catering Operations Manager and Director of Catering Sales as
needed.
- Assist designated management team or individuals in developing
training standards for alcohol service, customer service, safety,
harassment, etc.
- Work with Regional Executive Chef, warehouse & chef teams to
track, maintain and budget inventory and Cost of Goods (COG) as
necessary.
- Work closely with Resident Area General Manager and General
Manager regarding partnership onsite, maintain professional
communication and display support when necessary to client.
- Remain knowledgeable of and manage in accordance with all
applicable local, state, and federal laws.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company
policies and procedures.
- Forecast weekly sales, complete and maintain sales analysis
monthly sales with General Manager and/or Resident Area General
Manager.
- Manage payroll and controllable profit within established
guidelines. Meet payroll budget percent expectations by being
strategic with coverage, on-call shifts, etc.; in management of
Department Managers.
- Set precedent to achieve Sales, Per Cap & Controllable Budget
in departments of oversight.
- Complete business assessment for Food department and support
Director of Catering Sales for Catering with comparable market
pricing to assess business model and drive per cap revenue.
- Minimize controllable costs associated with the operation.
Continually strategize with General Manager and Resident Area
General Manager on revenue avenues and areas of opportunity.
- Perform the steps of SSA EXTRA Guest Service to ensure a
memorable experience for every guest and client. Engage with
Managers on ensuring EXTRA Guest Service at all levels of the
team.
- Oversee, support, and assist in driving operational systems,
processes, and policies in support of organization's mission,
business needs, client & SSA expectations.
- Ensure the unit is compliant with company policies and
standards; ensure compliance with all health and safety
regulations, laws, and policies.
- Manage employee life-cycle management, inclusive of progressive
discipline documentation in the field through ongoing establishment
with management team and staff.
- Determine appropriate level of operation on a daily basis based
on weather, events, partnership expectations, etc.
- Assume an active role in the long-range planning for Catering &
Events department programs.
- Interact & build working relationships with facility personnel
to obtain operational needs (security, cleaning, maintenance,
etc.)
- Develop & support new and innovative operational items in Food
Operations.
- Assist with construction or renovation plans and their
execution as designated by RAGM and GM.
- Promote an inclusive & supportive approach at the Unit.
- Assure editorial role on all unit publications (newsletters,
calendars, memos, etc.)
- Ensure unit strives to be an example for Company & Client
guidelines with regard to Sustainability/Conservation efforts.
Display knowledge of efforts in business application as well as
giving adequate opportunity for teaching to unit staff as
necessary.
- Support SSA / Unit in driving community effort through hiring
efforts, engagement activities, and focus on opportunities of
giving back.
- Perform other tasks as deemed necessary.Job Requirements
- Strong interpersonal and communication skills, including the
ability to articulate to our partner, Resident Area General
Manager, and HQ personnel.
- Proven leadership skills with an understanding of the
importance of team building/development, while fostering
partnerships.
- Exceptional problem-solving/decision-making skills that are
combined with the ability to be organized.
- Demonstrates financial management, merchandising, analytical,
planning, and leadership skills.
- Demonstrates the ability to remain flexible in a fast-paced
environment.
- Computer knowledge and skill level for basic office
functions.
- Physical ability to stand for extended periods and to move and
handle boxes (up to 35lbs) as necessary to operation, which entails
lifting and performing all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends,
and holidays, as needed.IDEA + Belonging
- Promote an inclusive & supportive approach within the Brand
team, with networking continuing at all units.
- Focus on removing barriers and empowering growth and
opportunity for team members at all levels.
- Lead by example through Sustainability/Conservation efforts;
display knowledge of efforts in business application as well as
giving adequate opportunity for teaching to unit staff as
necessary.
- Engage with SSA/Unit in driving community effort through
engagement activities and focus on opportunities of giving
back.Previous Experience
- Six years of Operations Management; Management experience in
cultural, iconic, amusement, or museum attraction a plus.
- ServSafe or Food Handling Certified a plus.
- All education backgrounds accepted.
- Must be 18 years or older.This is by no means an exhaustive
list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with this job
description. SSA Group reserves the right to revise the job
description or to require that other or different tasks are
performed when circumstances change (i.e. emergencies, changes in
personnel, workload, rush jobs, or technological developments).SSA
Group, LLC. is an equal opportunity employer. We embrace diversity
and equal opportunity through our commitment to building a team
that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work will be.Compensation
and Benefits
- Full-Time
- Salary - based on range in consideration of relevant job
experience and certification/education; if position is physically
in Colorado or California, salary range will be posted above
following EPFEW Act.
- Vacation or TAFW (time away from work) Plan - we want our team
to take time as they need, so don't accrue hours but rather give
you freedom to schedule within the scope of the business and your
needs.
- Medical, Dental, Vision, Life Insurance; employee premiums
applicable.
- Short-Term Disability and Long-Term Disability,
employer-sponsored; scaled-salary pay following submission and
approval of leave.
- Birthing Parent Plan covers up to (6-8) weeks fully paid leave,
based on birthing event.
- (4) Week fully paid Parental leave following birth, adoption,
or foster event, can be coupled with Birthing Parent Plan to extend
above timeline.
- 401k program, eligible for enrollment after (1) year of
employment during January or June open enrollment periods, company
is not matching at this time.
- $75 monthly cell phone stipend.All California Residents: By
submitting your job application, you agree you have reviewed the
SSA Group California Consumer Privacy Act (CCPA) Candidate and
Employee Privacy Notice ("Notice").San Francisco Residents:
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records. Please see the "Fair Chance Ordinance - Know
Your Rights" document for more information. By submitting your job
application, you agree you have reviewed the "Fair Chance Ordinance
- Know Your Rights" document.Denver Zoo, Denver, Colorado, United
States of America
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Keywords: SSA Group, Denver , Director of Food Service Operations, Hospitality & Tourism , Denver, Colorado
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