-Performs shift opening and closing duties in accordance with
-Initiates guest interaction through seeking and soliciting
feedback from guests, implementing service recovery tools when
-Properly executes revenue and check control procedures on
-Assists manager to select, train and deliver on-going performance
feedback to associates to ensure brand standards are met and guest
satisfaction goals are met and/or exceeded.
-Utilizes all tools for running shift, (e.g., schedules, floor
plans, reservations, checks, daily server checklist).
-Conducts daily pre-shift meeting with staff to communicate
specials, hotel occupancy, guest satisfaction scores, reservations
and staff or service concerns.
-Promptly resolves issues such as call outs, last minute bookings,
food & beverage inventory, delayed ticket times or any other daily
concerns that may arise.
-Monitors floor volume at all times and assist with seating,
serving and kitchen communication as needed to ensure adequate
coverage and guest satisfaction.
-Maintains a safe and sanitary work environment for all associates
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE:
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Identifies the need and initiates service recovery and
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.