Customer Service Representative

Company: First Transit
Location: Denver
Posted on: May 28, 2023

Job Description:

Have you considered being a Customer Service Representative? Now is your chance! Become a Customer Service Representative with First Transit!
*$1,000 Sign-On Bonus*
First Transit is looking for Customer Service Representative to intercept pre-qualified customer calls and schedule transportation. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! We are a drug-free environment. We do pre-employment drug testing as well as random testing.
Job Purpose:
This position is responsible for taking reservations for eligible customers of the Access-a-Ride program.
First Transit Offers:

• $17.29/ $17.79 Bi-lingual
• $1,000 Sign-On Bonus Responsibilities:
  
  • Obtain and enter accurate customer information into the reservations system.
  • Complete customer reservations in a timely and courteous manner.
  • Provide customers with information on the services provided and direct them as needed.
  • Work within the RouteMatch system to accommodate trips as needed. Qualifications:
    
    • High school diploma or GED equivalent
    • Excellent phone etiquette and interpersonal skills
    • Excellent judgment and problem solving skills
    • General knowledge of the Denver Metro area
    • Basic computer knowledge and the ability to work in a Windows environment Essential Job Functions:
      
      • Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute.
      • Ability to sit for extended periods of time.
      • Ability to multitask and work well under time restraints.
      • Ability to communicate clearly in the English language; foreign language proficiency beneficial.
      • Ability to use standard business telephone system for communication.
      • Ability to read, understand, and follow written and verbal instructions and scripts. First for a Reason
        Benefits
        We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
        Diversity & Inclusion
        Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
        Professional Advancement
        Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.
        Extensive Training
        Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
        Community Service & Impact
        Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.
        First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!
        We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Transit, Denver , Customer Service Representative, Hospitality & Tourism , Denver, Colorado