Shift Lead
Company: Walgreens
Location: Denver
Posted on: May 28, 2023
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Job Description:
Job Description:
Job Summary:
Opens and closes the store in the absence of store management,
including all required systems startups, required cash handling,
and ensuring the floor and stock room are ready for the business
day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash
drops to the safe, and provides change as requested to cash
registers. Models and delivers a distinctive and delightful
customer experience.
Job Responsibilities:
Customer Experience
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team
members to deliver adistinctive and delightful customer experience,
including interpersonal habits (e.g., greeting,eye contact,
courtesy, etc.) and Walgreens service traits (e.g., offering help
proactively,identifying needs, servicing until satisfied,
etc.).
Operations
Responsible for holding store keys to open and close without
management as necessary.
Assists with and coaches other team members to work with warehouse
and vendor orderingprocess as the orders are created, reviewed, and
received, including opening the backdoor forvendor deliveries.
Responsible and accountable for registering all related sales on
assigned cash register,including records of scanning errors, price
verifications, items not on file, price modifications,and
voids.
Assists manager or assistant store manager in reviewing order
exceptions on order releaseday and assists in reverse logistics
(e.g., 1506, returns, empty package).
Assists manager or assistant store manager in evaluating and
developing displays, includingpromotional, seasonal, super
structures, and sale merchandise. Completes resets
andrevisions.
Maintains accurate inventory counts; maintains the accuracy of
on-hand quantities including,but not limited to, basic departments,
stockroom, and overstock locations.
Assist with ensuring the Outdate program is followed with team
members.
Responsible for basic department pricing and making daily price
changes; ensures propersignage is displayed at the store to support
accurate pricing of products. Ensures anyadditional pricing tasks
related to local regulations and/or regulatory compliance
programsare completed accurately and within the required time
frame.
Assist with bookkeeping activities, including cash report, cash
counts, ledgers, and billpayment as necessary or as requested.
Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store conditionand appearance, including requesting
store or system repairs as required in managerabsence, or as
requested by manager.
Assists with separation of food items (e.g., raw foods from
pre-cooked) and productplacement as specified by
policies/procedures (e.g., raw and frozen meats on bottomshelves).
For consumable items, assists in stock rotation, using the first
in, first out methodand restock outs.
Supports execution of Pickup program.
Has working knowledge of store systems and store equipment.
Assist at Pharmacy out window as requested in states where allowed
without licensure,certifcation, or registration, or have met the
requirements for licensure, certification orregistration by state
Boards of Pharmacy in states that require such.
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholicbeverages and tobacco products).
Responsible for bag checks of team members before leaving the
store.
Complies with all company policies and procedures; maintains
respectful relationships withcoworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Communications
Serves as a liaison between management and non-management team
members bycommunicating assigned tasks to team members when store
management is not present.
Reports disciplinary issues and customer complaints to
management.
Job ID: 1171382BR
Title: Shift Lead
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
Full Store Address: 300 S FEDERAL BLVD,DENVER,CO,80219
Full District Office Address: 300 S FEDERAL
BLVD,DENVER,CO,80219-02936-10935-S
External Basic Qualifications:
One year of prior leadership, supervisory, or retail key holder
work experience.
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico)
Willingness to work flexible schedule, including evening and
weekend hours.
Preferred Qualifications:
Prefer the knowledge of store inventory control.
Obtains and maintains valid PTCB or ExCPT certification or pharmacy
license as required by state.
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.
An Equal Opportunity Employer, including disability/veterans.
To see the salary range for this position please click here: Pay
Transparency Shift Lead (https://jobs.walgreens.com/en/paysfl) . If
you are applying on a job board or unable to click on the link,
please copy and paste this URL into your browser
https://jobs.walgreens.com/en/paysfl
Shift: Various
Store: 10935-DENVER CO
Keywords: Walgreens, Denver , Shift Lead, Hospitality & Tourism , Denver, Colorado
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here to apply!
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