AM Restaurant Server
Company: The Jacquard Hotel & Rooftop
Location: Denver
Posted on: November 26, 2022
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Job Description:
Hotel:
The Jacquard Hotel & Rooftop
The purpose of a AM RESTAURANT SERVER is to serve food and/or
beverages to guests according to hotel brand standards and in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Ensure knowledge of menu and restaurant promotions and specials,
including ingredients and preparation.
-Respond to guest requests in a timely, friendly and efficient
manner. .
-Take guest food and/or beverage orders and input orders in
appropriate point-of-sale system.
-Retrieve and deliver food and beverage orders in a timely
manner.
-Ensure guest satisfaction throughout the meal service.
-Serve alcohol/non-alcoholic beverages in accordance with federal,
state, local and company regulations.
-Ensure serving station is well-stocked at all times.
-Perform side work and any other duties as designated by
supervisor.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
standards.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
independently.
-Can be relied upon regarding task completion and follow up.
Keywords: The Jacquard Hotel & Rooftop, Denver , AM Restaurant Server, Hospitality & Tourism , Denver, Colorado
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