-Welcome guests and ascertain their dining needs.
-Seat guests and manage the seating chart.
-Monitor restaurant activity to determine seating and dining
-Perform opening and closing duties, as needed.
-Assist others with side work including, but not limited to
cleaning, stocking, folding silverware, etc.
-Ensure knowledge of menu, specials and promotions.
-Respond to guest inquiries in a timely, friendly and efficient
-Answer telephone and field calls that could include inquiries,
dining reservations or transfer calls.
-Utilizes Reservation system to perform dining reservations, and
maintain seating charts.
-Assists Room Service Server by answering room service calls to
obtain orders and enters them in point-of-service system.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.