Customer Service Lead- First Group
Company: First Group
Location: Denver
Posted on: August 7, 2022
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Job Description:
Job Description Become a Customer Service Lead for First Transit
First Transit is seeking full time Customer Service Representatives
for our Downtown Denver, Colorado call center location to act as a
liaison for the internal and external customers we serve. We are
seeking call takers for our operation that serves as the
reservation center for the RTD Access-A-Ride program We are seeking
compassionate, driven, team-oriented people to serve our elderly
and disabled customers by supporting them with transportation
solutions. If you are ambitious, good with people, and enjoy a
diverse community, then you will enjoy this role working with our
friendly cross-functional team. Become a part of our First Transit
team as an Customer Service Lead. If you have the drive,
confidence, and determination to succeed, we are looking for you
This position coordinates daily transportation services for
Access-A-Ride customers by maintaining telephone and radio
communications with customers, carriers, and drivers. $17.75 hourly
starting pay (50 cent added if bilingual) plus a $1000 HIRING BONUS
First Transit is proud to offer: Paid Training Free RTD buss pass
$17.75/hr ($18.25/hr for Bilingual) Tremendous career advancement
opportunities due to a strong presence across North America.
Excellent benefits including medical, dental, vision, and 401(k)
savings plan. Company training, paid holidays, paid vacation and
sick days. A great work environment. Customer Service Lead major
responsibilities: Monitor the floor Track errors of all staff
Monitor daily calls for 7 days out Monitor queue/helping on queue
if needed Available to cover early/late shift. Escalated calls Run
reports Obtain and enter accurate customer information into the
reservations system Complete customer reservations in a timely and
courteous manner Provide customers with information on the services
provided and direct them as needed Supervise customer service staff
Schedule breaks and lunch accordingly without disabling the call
center Provide support assistance to the Reservation Supervisor
Control and issue certain disciplines when necessary New employee
training and re-training of current employees Minimal errors On
call (short notice) Qualifications: High school diploma or GED
equivalent Excellent verbal and interpersonal skills Excellent
judgment and problem solving skills Supervisor experience strongly
desired Customer Service Lead requirements: Ability to proficiently
operate a computer with a keystroke speed of no less than 35
corrected words per minute Ability to sit or stand for extended
periods of time Ability to multitask and work well under time
restraints Ability to maintain employee confidentiality Ability to
communicate clearly in the English language; foreign language
proficiency beneficial Ability to use a standard business telephone
system for communication Ability to read, understand, and follow
written and verbal instructions and scripts Ability to be flexible
in your schedule, possible on call situations Ability to learn
dispatching software Must be able to manage emergency situations
for drivers First Transit keeps people moving and communities
prospering - That s why we need amazing people like YOU to APPLY
NOW We aspire to have a culture where all people are First. We
strive to attract and retain a diverse workforce therefore all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status.
First is also committed to providing a drug-free workplace. For
candidates applying to positions in San Francisco or Los Angeles
California, First will consider for employment qualified applicants
with criminal histories consistent with the requirements of the San
Francisco Fair Chance Ordinance or Los Angeles Fair Chance
Ordinance. First is an equal opportunity employer and by doing so
we will sustain and promote an inclusive culture that supports
future growth for all.
Keywords: First Group, Denver , Customer Service Lead- First Group, Hospitality & Tourism , Denver, Colorado
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