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Customer Service Coordinator

Company: KB Home
Location: Englewood
Posted on: June 25, 2022

Job Description:

About KB HomeKB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR - certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. .JOB SUMMARY: The Customer Service Coordinator is responsible for maintaining all warranty records, paperwork, and activity. This role will track all warranty claims while conferring with field representatives to ensure 100% customer satisfaction with completion of all warranty work. ESSENTIAL DUTIES AND RESPONSIBILITIES: Homeowner Contact - Customer Service

  • Receive, evaluate and process initial service requests from homeowners via telephone, mail, facsimile or e-mail.
  • Submit claims to Service Representatives, who will contact homeowner and schedule inspection/repair work.
  • Maintain on-going communication with homeowners (verbal and written), handle all incoming inquires, and provide initial troubleshooting of issues. Trade Partners
    • Assist Service Representative with coordination of trade partner scheduling, including all documentation to trades and follow-up calls.
    • Process / Enter customer service work orders as needed to assist Service Representatives.
    • Process/code invoices as necessary. Review and answer questions on invoices, payments, and contact information. Research any purchase order back charge discrepancies. Records Processing & Reporting
      • Track and maintain accurate records of all pertinent information in homeowner's lot file.
      • Monitor and communicate the status of warranty & customer service claims through daily reports to track against division goals.
      • Assist in tracking and maintaining current CSI documentation for 30 day and 11 month H2 Insight survey data.
      • Track and input all Follow-Up Touch Points and produce weekly reports.
      • Track and input all community team walks and new home orientations.
      • Obtain and process all check requests.
      • Update HB1 with information as received.
      • Copy and distribute documents to the legal department as needed.Administrative
        • Provide administrative support with spreadsheet generation, photocopying, report compilation, archive file management, scheduling meetings, sorting mail, and assist other departments if needed. EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: Education/Certifications/Licenses
          • High school degree or equivalent required
          • Bachelors or Associates degree preferredExperience
            • 2+ years prior administrative office experience required, including strong computer usage
            • Prior homebuilding construction or customer service experience preferredKnowledge, Skills & Abilities
              • Exceptional organizational capability, including the ability to multi-task
              • Strong people skills, including the capability to handle various personalities and develop professional relationships
              • Action oriented, with the drive to push projects and tasks to successful closure
              • Proven ability of being customer centric by seeking solutions from the customer's perspective
              • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
              • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
              • Makes quick and accurate decisions based heavily on facts, data and/or metrics
              • Proficient in Microsoft applications, including Word, Excel, and Outlook. Work Requirements
                • Work 8-hour days with flexibility for overtime when necessary
                • Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the companyCOMPENSATION AND BENEFITS:
                  • Base Salary: the expected base salary range for this position is $45,000-$55,000 per year depending on experience, paid semi-monthly.
                  • Bonus: this position is eligible for an annual discretionary bonus
                  • Benefits: employee benefits available for this position include health care (medical, dental and vision) benefits, a 401(k) employee savings plan with Company match, vacation pay, paid sick days, and a monthly mobile phone stipendFind out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.

Keywords: KB Home, Denver , Customer Service Coordinator, Hospitality & Tourism , Englewood, Colorado

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