Customer Service Coordinator
Company: KB Home
Location: Englewood
Posted on: June 25, 2022
Job Description:
About KB HomeKB Home is one of the largest and most recognized
homebuilders in the United States and has built over 650,000
quality homes in our more than 60-year history. Today, KB Home
operates in 45 markets from coast to coast. What sets KB Home apart
is the exceptional personalization we offer our homebuyers from
those buying their first home to experienced buyers allowing them
to make their home uniquely their own, at a price that fits their
budget. As the leader in energy-efficient homebuilding, KB Home was
the first builder to make every home it builds ENERGY STAR -
certified, a standard of energy performance achieved by fewer than
10% of new homes in America, and has built more ENERGY STAR
certified homes than any other builder. An energy-efficient KB home
helps lower the cost of ownership and is designed to be healthier,
more comfortable and better for the environment than new homes
without certification. We build strong, personal relationships with
our customers so they have a real partner in the homebuying
process. As a result, we have the distinction of being the #1
customer-ranked national homebuilder in third-party buyer
satisfaction surveys. Build your career with KB Home. .JOB SUMMARY:
The Customer Service Coordinator is responsible for maintaining all
warranty records, paperwork, and activity. This role will track all
warranty claims while conferring with field representatives to
ensure 100% customer satisfaction with completion of all warranty
work. ESSENTIAL DUTIES AND RESPONSIBILITIES: Homeowner Contact -
Customer Service
- Receive, evaluate and process initial service requests from
homeowners via telephone, mail, facsimile or e-mail.
- Submit claims to Service Representatives, who will contact
homeowner and schedule inspection/repair work.
- Maintain on-going communication with homeowners (verbal and
written), handle all incoming inquires, and provide initial
troubleshooting of issues. Trade Partners
- Assist Service Representative with coordination of trade
partner scheduling, including all documentation to trades and
follow-up calls.
- Process / Enter customer service work orders as needed to
assist Service Representatives.
- Process/code invoices as necessary. Review and answer questions
on invoices, payments, and contact information. Research any
purchase order back charge discrepancies. Records Processing &
Reporting
- Track and maintain accurate records of all pertinent
information in homeowner's lot file.
- Monitor and communicate the status of warranty & customer
service claims through daily reports to track against division
goals.
- Assist in tracking and maintaining current CSI documentation
for 30 day and 11 month H2 Insight survey data.
- Track and input all Follow-Up Touch Points and produce weekly
reports.
- Track and input all community team walks and new home
orientations.
- Obtain and process all check requests.
- Update HB1 with information as received.
- Copy and distribute documents to the legal department as
needed.Administrative
- Provide administrative support with spreadsheet generation,
photocopying, report compilation, archive file management,
scheduling meetings, sorting mail, and assist other departments if
needed. EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
- High school degree or equivalent required
- Bachelors or Associates degree preferredExperience
- 2+ years prior administrative office experience required,
including strong computer usage
- Prior homebuilding construction or customer service experience
preferredKnowledge, Skills & Abilities
- Exceptional organizational capability, including the ability to
multi-task
- Strong people skills, including the capability to handle
various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to
successful closure
- Proven ability of being customer centric by seeking solutions
from the customer's perspective
- Strong verbal & written communication, with the ability to take
complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of
other's ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data
and/or metrics
- Proficient in Microsoft applications, including Word, Excel,
and Outlook. Work Requirements
- Work 8-hour days with flexibility for overtime when
necessary
- Conduct business in a professional and ethical manner to
potential buyers, trade partners, and coworkers to reinforce
goodwill and profitability for the companyCOMPENSATION AND
BENEFITS:
- Base Salary: the expected base salary range for this position
is $45,000-$55,000 per year depending on experience, paid
semi-monthly.
- Bonus: this position is eligible for an annual discretionary
bonus
- Benefits: employee benefits available for this position include
health care (medical, dental and vision) benefits, a 401(k)
employee savings plan with Company match, vacation pay, paid sick
days, and a monthly mobile phone stipendFind out why KB Home is
attracting and retaining the best employees! If you are interested
and qualified, please apply now. KB Home provides above average
compensation packages and earnings potential, full benefits, an
outstanding 401K matching program, bonus plans and amazing
promotional opportunities. KB Home is an equal opportunity employer
committed to hiring a diverse work team. Diversity is important to
KB Home!This position is being recruited by ManpowerGroup Talent
Solutions RPO, on behalf of KB Home. Qualified candidates are
encouraged to apply.
Keywords: KB Home, Denver , Customer Service Coordinator, Hospitality & Tourism , Englewood, Colorado
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