Hotel General Manager (Holiday Inn Express Denver Downtown)
Company: Brown Palace Hotel & Spa
Location: Denver
Posted on: May 16, 2022
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Job Description:
Overview
Lead, supervise, and direct the operations and financial activities
of the hotel. Safeguard the asset. Help create and implement the
culture of HEI Hotels and Resorts on the property level for the
associates and guests.
---This role will oversee the Holiday Inn Express Denver
Downtown.
Responsibilities
- Create and maintain a customer-driven hotel with a
customer-keeping vision that inspires the hotel associates to do
their best. Oversee the quality process to ensure customer
satisfaction by consistent delivery of both product quality and
service.
- Tour and visually inspect property on a daily basis. Monitor
property condition, cleanliness, cost control, and quality of
product and service throughout hotel.
- Travel to attend corporate meetings, sales trips and serve on
committees such as Research, Development and Standards
committee.
- Aid Human Resources with associate issues following HEI Hotel and
Resorts' policies. Interview, hire, train, recommend performance
evaluations, resolve problems, provide open communication and
recommend discipline and/or termination when appropriate. Develop
and delegate improvement plans for operation and review performance
of management team.
- Participate in community affairs and maintain positive public
image for the property and HEI Hotels and Resorts.
- Meet with potential and current clients to promote hotel.
- Active involvement in the Sales and Revenue Management function
including but not limited to: following HEI Key Meeting SOPs
(RevMax, Hot Prospects, Sales Strategy Meeting), involvement in
Group site inspections and group closing process, review results
from ESS/MPSI Measurement Tool.
- Guide other members of the Executive Committee, Management and
staff to make sound business decisions is a critical portion of the
responsibilities. Create and execute the financial objectives of
the hotel.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
About Us
The Brown Palace Hotel and Spa, Autograph Collection, synonymous
with extraordinary service since 1892, invites you to join a new
level of luxury Downtown Denver hotels. Home to a collection of 241
distinct guestrooms and suites, the hotel also boasts six unique
restaurants and bars, a boutique spa and nearly 20,000 square feet
of meeting space, making the Brown Palace as appropriate for an
adventurous jetsetter as it is for a corporate-minded CEO.In
addition to being a part of one of the most historic hotels in
Denver, team members will enjoy many additional perks of working at
the Brown Palace Hotel and Spa. These perks include discounted RTD
Eco Pass, free employee meals, discounts on services/F&B at the
hotel and Friends and Family hotel room discounts. Come learn more
about joining our team!We value U.S. military experience and invite
all qualified military candidates to apply.
Keywords: Brown Palace Hotel & Spa, Denver , Hotel General Manager (Holiday Inn Express Denver Downtown), Hospitality & Tourism , Denver, Colorado
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