Customer Service Supervisor
Company: Cornerstone Home Lending
Location: Englewood
Posted on: May 16, 2022
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Job Description:
Job Description Who we are looking for--- The Customer Care
Supervisor role is responsible for leading a world class customer
care team. In addition to supporting their core Customer Care team,
this position will engage with customers regularly and be
proficient in interacting and collaborating with other areas to
ensure customer inquiries are fully resolved. They will also lead
by example by embracing the concept of continuous improvement and
ensure best in call mortgage loan servicing We are seeking a
Customer Care Supervisor with strong time management skills,
organization, good work ethic, and flexibility. In addition,
you---ll need the following qualifications: Responsible for
reinforcing confidence in CHL---s ability to provide best class
care in mortgage loan servicing by active and effective listening,
strong problem-solving skills, and using positive language skills
Monitor and continually develop assigned team Engaging with other
CHL team members as needed to fully resolve customer inquiries
Ability to identify improvement opportunities both within and
outside of assigned team to mitigate future customer inquiries and
improve overall customer experience Regularly interacts with
customers to ensure full and complete resolution of customer
inquiries Continuously improve knowledge base and skillset to
ensure maximum level of customer satisfaction and world class
customer experience Perform other job-duty related issues as
assigned What you'll need to be successful--- Success in this job
relies on your time management skills, organization, and positive
attitude. In addition, you---ll need the following qualifications:
High School Diploma, GED, or equivalent experience Minimum 2 years
of leading a Contact Center Team(s) Minimum 2 years of experience
in mortgage servicing Minimum 2 years of experience in Customer
Service Bi-lingual skills a plus 2 years supervisor experience with
leadership abilities Strong phone etiquette while having a passion
for taking care of customer needs with exceptional customer service
skills Strong problem-solving skills with solid analytical skills
with the ability to exercise prudent judgment Exceptional
organization and time management a must Comfortable being a team
player Strong interpersonal skills in addition to verbal/written
communication Ability to work through stressful situations
professionally Attention to detail Who we are--- Cornerstone Home
Lending is a unique top 10 national home lender with a reputation
of amazing service, customer satisfaction, on-time closings,
employee retention and happiness. Our mission is to use and improve
on our God-given talents to make a difference to the lives of our
employees, customers, shareholders and the people who provide
services to us. We employ more than 1,900 people who are
passionately committed to Cornerstone---s Mission, Vision & Core
Convictions. Our brand is known for on-time closings - a key core
conviction of Cornerstone. Our customers nationally rate their
experience with Cornerstone at a score of 96 --- 6 points higher
than all competitors. Additionally, Cornerstone has been recognized
by Workplace Dynamics as a ---Top 100 Workplace--- for 12th
consecutive year. March 1, 2022, will mark the beginning of
Cornerstone---s 34th year in the residential lending business, so
we have successfully navigated our company through many industry
cycles and changes in regulations. Cornerstone has been setting
all-time production records year after year, and our dedicated
support staff makes that growth possible Where you come in: We're a
great company with great people, and we're looking for a Customer
Care Supervisor, who will bring enthusiasm, attention to detail,
and a servant heart to our team of top-tier mortgage professionals.
This professional will work in a tight-knit, goal-oriented team.
What we offer: Cornerstone has been setting all-time production
records for over a year, and our dedicated support staff makes that
growth possible. Because we recognize and reward hard work, we
offer a competitive salary, full benefits package, and a
performance-based bonus. What to do next: If Cornerstone Home
Lending sounds like the place for you (and if you have the
qualifications, drive, and passion to match), we invite you to
become a member of our winning team And remember, once you're part
of our Cornerstone family, we'll continue to invest in you as a
valuable asset in our company. As many of our team members can tell
you, there's something special about working at Cornerstone. It
really feels like home. We are an equal opportunity employer, and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. Company Description Non-bank
Mortgage Lender with a reputation for on-time closings with stellar
customer service.
Keywords: Cornerstone Home Lending, Denver , Customer Service Supervisor, Hospitality & Tourism , Englewood, Colorado
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