Customer Service Supervisor

Company: Cornerstone Home Lending
Location: Englewood
Posted on: May 16, 2022

Job Description:

Job Description Who we are looking for--- The Customer Care Supervisor role is responsible for leading a world class customer care team. In addition to supporting their core Customer Care team, this position will engage with customers regularly and be proficient in interacting and collaborating with other areas to ensure customer inquiries are fully resolved. They will also lead by example by embracing the concept of continuous improvement and ensure best in call mortgage loan servicing We are seeking a Customer Care Supervisor with strong time management skills, organization, good work ethic, and flexibility. In addition, you---ll need the following qualifications: Responsible for reinforcing confidence in CHL---s ability to provide best class care in mortgage loan servicing by active and effective listening, strong problem-solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement opportunities both within and outside of assigned team to mitigate future customer inquiries and improve overall customer experience Regularly interacts with customers to ensure full and complete resolution of customer inquiries Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience Perform other job-duty related issues as assigned What you'll need to be successful--- Success in this job relies on your time management skills, organization, and positive attitude. In addition, you---ll need the following qualifications: High School Diploma, GED, or equivalent experience Minimum 2 years of leading a Contact Center Team(s) Minimum 2 years of experience in mortgage servicing Minimum 2 years of experience in Customer Service Bi-lingual skills a plus 2 years supervisor experience with leadership abilities Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills Strong problem-solving skills with solid analytical skills with the ability to exercise prudent judgment Exceptional organization and time management a must Comfortable being a team player Strong interpersonal skills in addition to verbal/written communication Ability to work through stressful situations professionally Attention to detail Who we are--- Cornerstone Home Lending is a unique top 10 national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,900 people who are passionately committed to Cornerstone---s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 --- 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a ---Top 100 Workplace--- for 12th consecutive year. March 1, 2022, will mark the beginning of Cornerstone---s 34th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations. Cornerstone has been setting all-time production records year after year, and our dedicated support staff makes that growth possible Where you come in: We're a great company with great people, and we're looking for a Customer Care Supervisor, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team. What we offer: Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus. What to do next: If Cornerstone Home Lending sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Company Description Non-bank Mortgage Lender with a reputation for on-time closings with stellar customer service.

Keywords: Cornerstone Home Lending, Denver , Customer Service Supervisor, Hospitality & Tourism , Englewood, Colorado