Customer Service Representative
Company: Titan Fittings
Location: Denver
Posted on: May 15, 2022
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Job Description:
Job Description About us Titan started in 2010 with the two
founders in a small office doing every job function within the
company. Decade One, from 2010 to 2020, took us from those humble
beginnings to a company of 40 extraordinary team members to date
with new offices opening up in Chicago and Cleveland before this
year is over. Currently, Decade Two (2020-2030) will now stretch
our geographic reach across North/South America as well as to
Europe with branches in multiple cities. As a company and a brand,
although yet still very small, we are known in the industry as a
high quality, customer-service driven organization, well positioned
to take on the giants of our industry. We do not comprise on our
product quality nor on the preservation of our company culture.
This unique culture is driven by our core values and our mission to
our customers, team members and the communities that we serve. Our
product verticals include instrumentation, hydraulics, as well as
PVF. While a strong background knowledge of these industries is
preferred, it is not absolutely required. What is required is that
you believe in The Vision and want to be a major part in driving it
into Decade Two and beyond. Your sales discipline, performance
metric guidance, hard-work ethic, integrity and raw intellectual
horsepower will make you successful and a valued contributor to the
mission. Responsibilities -- Guide customers through our ordering
process in a fast-paced environment using world-class technology.
-- Communicate with customers via phone, email, and chat. -- Help
customers navigate our website and place orders online. -- Deliver
single-contact resolution to customer inquiries including product
knowledge, ordering, and shipment status. -- Coordinate with
Accounting department on credit app, special payments, and returns.
-- Work with various internal departments to meet our customers'
needs. -- Drive conversion of product inquires and questions into
sales, ensure customers have been presented all potential up-sell
and cross-sell opportunities. -- Work with customers to resolve
product returns, shipping inquiries, and order status questions. --
Submit quotes for high-quantity orders and custom items. -- Follow
up on quotes and maintain CRM. -- Develop resources to aid in
resolving customer inquiries on products. -- Schedule appointments
to reach out to customers and follow through to ensure that
commitments are meet. -- Actively engage in continuous sale
training and improvement programs. -- May assist in training of new
employees. -- Participate in developing improvements and marketing
programs for online stores. Qualifications -- Associates Degree
preferred -- 3 years of customer service required -- Experience
with or knowledge of hydraulic fittings, hoses, thread types, etc.
is highly desirable. -- Have the ability to work well under
pressure and deal effective and professionally with customers. --
Excellent verbal and written skills -- Excellent mathematical and
measurement skills. -- Mechanical or industrial aptitude and a
willingness to learn the industry is acceptable in lieu of
experience Company Description TITAN FITTINGS is a premier
manufacturer and distributor of stainless steel fittings, adapters,
valves, hose ends, hose and tubing. Our products serve the
instrumentation, hydraulics and PVF markets. With over 30,000 SKUs
in stock and ready to ship, we sell online direct to customers at
competitive prices. Our high-quality TITAN-brand products are
interchangeable with all major brands. We also distribute thousands
of products from other reputable manufacturers. We have no order
minimums and fulfill 90% of our orders same day. Our superior
customer service is valued by our clients, which include Fortune
500 companies in aerospace, military, manufacturing, agriculture,
food and beverage, construction, transportation, scientific
research, energy, power generation and more. TITAN FITTINGS is an
ISO 9001:2015 Certified company headquartered in Denver, Colorado
with hubs around the nation.
Keywords: Titan Fittings, Denver , Customer Service Representative, Hospitality & Tourism , Denver, Colorado
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