Customer Service Representative

Company: Titan Fittings
Location: Denver
Posted on: May 15, 2022

Job Description:

Job Description About us Titan started in 2010 with the two founders in a small office doing every job function within the company. Decade One, from 2010 to 2020, took us from those humble beginnings to a company of 40 extraordinary team members to date with new offices opening up in Chicago and Cleveland before this year is over. Currently, Decade Two (2020-2030) will now stretch our geographic reach across North/South America as well as to Europe with branches in multiple cities. As a company and a brand, although yet still very small, we are known in the industry as a high quality, customer-service driven organization, well positioned to take on the giants of our industry. We do not comprise on our product quality nor on the preservation of our company culture. This unique culture is driven by our core values and our mission to our customers, team members and the communities that we serve. Our product verticals include instrumentation, hydraulics, as well as PVF. While a strong background knowledge of these industries is preferred, it is not absolutely required. What is required is that you believe in The Vision and want to be a major part in driving it into Decade Two and beyond. Your sales discipline, performance metric guidance, hard-work ethic, integrity and raw intellectual horsepower will make you successful and a valued contributor to the mission. Responsibilities -- Guide customers through our ordering process in a fast-paced environment using world-class technology. -- Communicate with customers via phone, email, and chat. -- Help customers navigate our website and place orders online. -- Deliver single-contact resolution to customer inquiries including product knowledge, ordering, and shipment status. -- Coordinate with Accounting department on credit app, special payments, and returns. -- Work with various internal departments to meet our customers' needs. -- Drive conversion of product inquires and questions into sales, ensure customers have been presented all potential up-sell and cross-sell opportunities. -- Work with customers to resolve product returns, shipping inquiries, and order status questions. -- Submit quotes for high-quantity orders and custom items. -- Follow up on quotes and maintain CRM. -- Develop resources to aid in resolving customer inquiries on products. -- Schedule appointments to reach out to customers and follow through to ensure that commitments are meet. -- Actively engage in continuous sale training and improvement programs. -- May assist in training of new employees. -- Participate in developing improvements and marketing programs for online stores. Qualifications -- Associates Degree preferred -- 3 years of customer service required -- Experience with or knowledge of hydraulic fittings, hoses, thread types, etc. is highly desirable. -- Have the ability to work well under pressure and deal effective and professionally with customers. -- Excellent verbal and written skills -- Excellent mathematical and measurement skills. -- Mechanical or industrial aptitude and a willingness to learn the industry is acceptable in lieu of experience Company Description TITAN FITTINGS is a premier manufacturer and distributor of stainless steel fittings, adapters, valves, hose ends, hose and tubing. Our products serve the instrumentation, hydraulics and PVF markets. With over 30,000 SKUs in stock and ready to ship, we sell online direct to customers at competitive prices. Our high-quality TITAN-brand products are interchangeable with all major brands. We also distribute thousands of products from other reputable manufacturers. We have no order minimums and fulfill 90% of our orders same day. Our superior customer service is valued by our clients, which include Fortune 500 companies in aerospace, military, manufacturing, agriculture, food and beverage, construction, transportation, scientific research, energy, power generation and more. TITAN FITTINGS is an ISO 9001:2015 Certified company headquartered in Denver, Colorado with hubs around the nation.

Keywords: Titan Fittings, Denver , Customer Service Representative, Hospitality & Tourism , Denver, Colorado