Customer Service, Global Gift Cards - Gaylord Rockies Resort & Convention Center - (21130729)
Company: Marriott International, Inc.
Posted on: January 16, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Gaylord Rockies Resort & Convention Center, located at 6700 N
Gaylord Rockies Blvd, Aurora, UT , 80019 is currently hiring a
Customer Service, Global Gift Cards.
Responsibilities include: p> Manage and support all Marriott
Hotels and Resorts, Renaissance Hotels and Resorts, Marriott
Conference Centers, MSB properties and their guests in a customer
service capacity. Means of support include report analysis,
assistance and guidance in issue resolution, and an open
communication with property managers and Regional Offices. Areas of
focus include: Customer communication both written and oral
(resolve and negotiate with all involved parties); trend
identification and analysis; customer satisfaction and benefit
delivery. Support all corporate Executive offices, Legal, and
Claims in areas of guest issue resolution. Act as a resource for
companywide information, available to answer any questions posed by
our corporate offices. Support all Customer Care departments,
assisting in issue resolution and corporate wide effort to decrease
customer issues and increase customer satisfaction, as well as
sharing best practices. Maintain positive and professional working
relationships. Enter, retrieve, and maintain information contained
in computer databases using a keyboard, mouse, or trackball to
update records, files, reservations, and answer inquiries from
guests. Transmit information and operate standard office equipment
other than computers. Prepare letters, memos, and other documents
using word processing, spreadsheet, database, or presentation
software. Handle incoming and outgoing mail, including date
stamping and distributing incoming mail. Compile, copy, sort, and
file records of office activities, business transactions, and other
activities. Enter and locate work-related information using
computers and/or point of sale systems.
Follow all company and safety and security policies and procedures;
ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information and protect
company assets. Report accidents, injuries, and unsafe work
conditions to manager. Welcome and acknowledge all guests according
to company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and
visually verify information in a variety of formats. Comply with
quality assurance expectations and standards. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of employees. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. -
facebook.com/marriottjobsandcareers - twitter.com/marriottcareers -
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Denver , Customer Service, Global Gift Cards - Gaylord Rockies Resort & Convention Center - (21130729), Hospitality & Tourism , Denver, Colorado
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