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Training Manager - Casino Operations

Company: Ameristar Casino Resort Spa Black Hawk
Location: Black Hawk
Posted on: November 22, 2021

Job Description:


Dont just work. Work Happy. A career in gaming? At Ameristar Black Hawk, we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Salary range for this position starts at $65,000 and qualifies for experiential increases.

This position qualifies for the following:
$2,500 Sign-On Bonus PLUS Relocation Assistance* of 10% of base salary amount.
Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!
Your daily responsibilities include: The Training Manager is responsible for the development of an environment that creates excitement for guests and employees and promoting and retaining a highly skilled work force. Oversees the Casino training efforts. Develops lesson plans and procedure manuals for all divisions of casino operations training to be in harmonization with the Internal Controls and all applicable regulations.

Functions as the principal administrative support and training manager reporting to the VP of Casino Operations. Provides administrative support necessary in implementing established policies and procedures for the Casino Operations Team. Inter-departmental training will consist of operations, compliance and company responsibilities. Provides departmental organization and communication for all divisions of Casino Operations.

  • Knowledge of overall principles of Slots and Table Game operations and staffing requirements.
  • Training and coordination experience in an operational setting.
  • Understanding of the market and changes in operating environment.
  • Must possess thorough knowledge of Title 31, and all applicable SOPs, Laws, Regulations and Internal Controls.
  • Ability to do trend analysis and operational studies to assist in making Casino Operations more efficient.
  • Ability to create accurate reports that analyze Casino Operations performance. Qualifications:
    • Develops plans to conduct training for Dealers, Supervisors, Slots, Table Games, and Pit Managers within the guidelines of the Internal Controls and all applicable regulations.
    • Facilitates training classes.
    • Collaborates with the Table Games Shift Managers and the Table Games Pit Managers to create training and procedure manuals within the guidelines of the Internal Controls and all applicable regulations that will protect company assets and offer superior guest service as well.
    • Creates testing and documentation to ensure personnel meets job performance standards.
    • Interviews and auditions potential employees.
    • Provides departmental organization and prepares the training schedules of new hires.
    • Creates reports and analysis measuring the success of departmental goals and programs.
    • Adhere to guest service requirement listed above.
    • Adhere to established department and property policies and procedures regarding guest service standards.
    • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
    • Track team members attendance in accordance with approved attendance-tracking system.
    • Responsible for confirming department team members time in Kronos daily.
    • Design, organize and maintain filing systems as necessary for classifying, retrieving and disposing of correspondence, records, reports and other documents.
    • Assemble information for various reports, briefings, meetings and inquiries from internal and external sources.
    • Utilize personal computer to prepare technical, reports, payroll and other documents making independent decisions regarding format and arrangement.
    • Must be proficient in the use of a personal computer and software applications that are needed to perform job duties proficiently.
    • Maintain inventories and order a variety of office equipment and supplies as needed as well as general ordering needs of Casino Operations.
    • Schedule meetings of the departments staff.
    • Comply with all Company and departmental policies, procedures and internal controls.
    • High School diploma or GED equivalent.
    • Possesses good knowledge of office procedures and the ability to interact within an office setting.
    • Knowledge of Microsoft Office Suite to include Outlook, Word and Excel.
    • Ability to make independent decisions with regard to format, arrangement of reports and correspondence.
    • Ability to recognize correct grammar, punctuation and syntax.
    • Gaming industry experience required, preferably at a supervisory level
    • College level course work in business administrative or other related fields may be able to substitute for some of the industry experience requirement.
    • Able to obtain and maintain a Colorado Support Gaming License. Something to leave you with: Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.

      Click HERE to see our Team Member BENEFITS.

      Equal Opportunity Employer

Keywords: Ameristar Casino Resort Spa Black Hawk, Denver , Training Manager - Casino Operations, Hospitality & Tourism , Black Hawk, Colorado

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