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Customer Service- Medical Claims Representative

Company: The CSI Companies
Location: Golden
Posted on: May 4, 2021

Job Description:


  • Making outbound calls to care providers and minimal inbound calls
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Contact care providers (hospitals) on behalf of the customer to assist with claims related issues or concerns
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Required Qualifications:
  • High School Diploma or GED (or higher)
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) Preferred Qualifications:
  • 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
  • Prior health care experience Soft Skills:
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Proficient conflict management skills to resolve issues in a stressful situation WHO SHOULD APPLY? If you have experience in customer service in a healthcare environment we would love for you to apply today!

Keywords: The CSI Companies, Denver , Customer Service- Medical Claims Representative, Hospitality & Tourism , Golden, Colorado

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