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Full-Time Customer Service Associate

Company: TGS Global
Location: Denver
Posted on: April 9, 2021

Job Description:

DescriptionSummaryOur stores are where customers come to "experience cannabis", and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.Essential Duties and ResponsibilitiesProvide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concernsLead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products availableMaintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the bodyRetain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guestsUnderstand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and ManagementAbide by product handling procedures, including company safety and health policies as well as regulatory agency complianceMaintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizingAnswer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead ordersAccurately record phone and online orders into the point-of-sale (POS) systemConfirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)Verify correct use of MED-required packaging and labeling according to The Green Solution policyOperate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receiptAdhere to The Green Solution security protocol and promote safety for patrons, patients and other Team MembersWork as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelinesFill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company successAdhere to all company uniform policy and preserve all provided necessary equipmentUphold personal hygiene to ensure safe interaction with patients, product and other Team MembersAll other job duties as assignedQualificationsEducationHigh School diploma or General Education Development (GED) required trainingMust maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS ManagementRequired Skills & ExperienceExcellent computer, mathematical, language and reasoning skillsBilingual skills a plusRetail, operations and/or sales experiencePreferred Skills & ExperienceKnowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

Keywords: TGS Global, Denver , Full-Time Customer Service Associate, Hospitality & Tourism , Denver, Colorado

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