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Quality Control Specialist, Culinary

Company: Ordermark
Location: Denver
Posted on: April 5, 2021

Job Description:

Ordermark's mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets. Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country. By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry. About the Role We are seeking a Culinary Quality Control Specialist to join our growing team! This person will be working closely with the Director of Food Quality to help our partners succeed by producing the most delicious, consistent products for our end customers. Because we commit to providing our client partners with world-class support in all areas, our QC programs must operate at the very highest level. If you are a world-class performer, this is an opportunity to interact directly with some of our largest foodservice partners while working at one of the fastest-growing companies in the food delivery industry! The impact you will have:

  • Drive fulfillment partner performance to plan through clearly defined OKRs and KPIs
  • Interact on a daily basis with our partners to provide direct, personalized support through customized analysis and recommendations on how to improve both their Nextbite and their main operations
  • Engage in a high level of collaboration with peers, particularly with the account management and culinary training teams
  • Maintain control over the details of and improvements to our QC process, people, tools, and infrastructure
  • Report performance metrics to the leadership team to improve the service Nextbite provides to its partners
  • Collaborate with other parts of the company to build best practices and make best use of technology and systems What you bring to the role:
    • 3+ years of experience implementing culinary quality control programs
    • Deep knowledge and understanding of QC processes and tools
    • Hands-on culinary experience, whether at the restaurant level or in directly-related sectors such as food manufacturing
    • History of making data-driven decisions, both large and small, with an analytical mindset
    • Experience working with high-performing teams
    • Excellent communication skills and the ability to hold fierce conversations that drive radical candor
    • High-level of empathy, curiosity, and humility. Constructive criticism is a key aspect of this role.
    • Ability to self-manage and work independently in a fast-paced business
    • Follow-through and attention to detail
    • Working knowledge of Microsoft Office and G Suite
    • Bonus points for Slack skills What we offer:
      • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
      • Excellent growth opportunity, and stock options for all full-time employees
      • Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
      • Unlimited PTO and paid company holidays
      • 401k - eligible immediately
      • $60/month reimbursement for online-ordered meals
      • Bonusly - a team recognition platform with fun rewards
      • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion. ___________ Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country. Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions. Thank you for your interest in Ordermark - we're reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

Keywords: Ordermark, Denver , Quality Control Specialist, Culinary, Hospitality & Tourism , Denver, Colorado

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