Wellness Concierge
Company: TruFusion, LLC
Location: Denver
Posted on: February 25, 2021
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Job Description:
WELLNESS CONCIERGE DenverEmployer TruFusion Franchisee
StudioLocation 9+CO985 N. Albion Street #100Denver, CO 80220Role
Wellness ConciergeEmployment type Hourly/ Part TimeReports to
Wellness Concierge Manager & General ManagerJob function Customer
Service, Sales and CleaningAdditional Information This studio is
owned and operated by independent franchisee Kaizen One, LLC. The
franchisee controls all aspects of the studio's employment policies
and practices, including the selection and hiring process. If you
accept a position at this studio you will be employed by the
franchisee and not by TruFusion, LLC.We are looking for highly
energetic positive team players to join us at our new location.Role
SummaryThe Wellness Concierge team is responsible for maintaining
the daily operations of the studio. This position must represent
the face and image of TruFusion at all times while working. The
position is primarily based behind the front desk to greet members,
answer questions, sell memberships, provide tours and information,
and ensure that the lobby, practice rooms and restrooms are up to
cleanliness standards.CUSTOMER SERVICE? Welcome all visitors
according to our Customer Service standards; answer telephone
promptly and courteously? Check students into class/workshop/etc.
through MindBodyOnline software system? Assist students by guiding
them through our programs and answering their questions? Capable of
handling sensitive customer service issues thoughtfully and
quickly? Be knowledgeable about our offerings, competitive programs
and pricing to actively promote and sell TruFusion memberships,
class packages and programs? Build the culture of the
#TruTribeSTUDIO OPERATIONS? Keep common area neat and clean, assist
studio techs with cleaning studio rooms, restrooms, empty trash and
tidy props? Work with studio staff to support the financial goals
and operational needs of the studio? Report any issues per our
procedures? Keep the retail area looking great which includes
cleaning it. Pro-actively watch for theft to avoid shrinkage? Any
other tasks required to help company meet its goalsWORK
ENVIRONMENTThe vast majority of the job is performed in the
studio.Physical RequirementsThe physical demands described here are
representative of those that must be met by the employee to
successfully perform the essential functions of the job.While
performing the duties of this job the employee is required to sit
and or stand for 4 hours at a time. Employees must be comfortable
being in a heated room for a certain length of time. Some fitness
classes are taught in a 95 degree room and some Yoga classes are
taught in a 103 degree room.Qualifications? Experience working in a
customer service role? Experience working in retail, yoga, fitness,
and/or health industry a plusSKILL SETS? Highly energetic, positive
and enthusiastic team player? Ability to multi-task and function in
a fast-paced environment? Passion for our product and ability to
understand and communicate the different programs offered? Must be
customer focused and deliver high level of customer service at all
times? Ability to stay calm at all times and act respectfully and
professionally? Dependable, accountable and responsible with
excellent attendance and punctuality? Proactive problem solver?
Self-motivated? Flexible schedule? Comfortable with computers and
effective at learning and using the necessary software products
Keywords: TruFusion, LLC, Denver , Wellness Concierge, Hospitality & Tourism , Denver, Colorado
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