Customer Service Representative

Company: First Transit
Location: Denver
Posted on: October 18, 2020

Job Description:

Have you considered being a Professional Customer Service Representative? Now is your chance! We need full-time Customer Service Representatives in Denver, CO to act as a liaison for our internal/ external customers and providers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. That is why our employees call this the “love-what-you-do” line of work! Our Customer Service Representatives enjoy:

• $14.71/HR
• Free RTD bus pass
• Full-Time and Part-Time schedules available
• A comprehensive benefits package with paid holidays, vacation, and sick leave: medical, vision, and dental coverage: and 401(k) savings plan
• A fun and exciting work environment
• Full-time and part-time opportunities available
• Career advancement opportunities due to a strong presence across North America Our Customer Service Representatives are responsible for:
  • Effectively communicating with internal/external customers, providers, and clients as needed in order to provide exceptional client service
  • Use programs to research and analyze complaints, incidents, and concerns
  • No-show validations
  • Trapeze bookings for inbound reservation calls
  • Dispatch inquiry support To qualify as a Customer Service Representative, you'll need:
    • A minimum of a High School diploma or GED
    • Exceptional customer service skills with professional, customer-focused telephone etiquette
    • Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
    • Proficient in time management and multi-tasking
    • Must be able to work flexible hours
    • To excel at client service
    • Proficient in Microsoft Word, Excel and Outlook.
    • Ability to learn dispatch and scheduling applications
    • Ability to sit for extended hours in an office environment First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY! First Transit is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

Keywords: First Transit, Denver , Customer Service Representative, Hospitality & Tourism , Denver, Colorado