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Urgent Care Tech - Gunbarrel Urgent Care

Company: Boulder Community Health
Location: Boulder
Posted on: January 14, 2019

Job Description:

POSITION SUMMARY The Urgent Care tech supports nursing in the delivery of patient care within the Urgent Care (UC) setting. The tech provides direct patient care and admissions support. They are responsible for documentation, order entry, stocking/unit supplies and patient transportation within building or to and from car as required. The tech performs interventions under the direction of the RN (Registered Nurse)/NP (Nurse Practitioner) within the legal limits of their certification. If staffed at the triage desk, the tech greets all patients and visitors as needed, initiates a brief history, and vital signs. In collaboration with the RNs, the tech will assist with prioritization of patient flow from the waiting room to the patient care area. The Urgent Care Tech will also function in the role of unit coordinator when directed by the RN to ensure efficient patient flow of the Urgent Care. JOB QUALIFICATIONS Education or Formal Training 1. High School Diploma or equivalent preferred. 2. EMT (Emergency Medical Technician) or Medical Assistant training or equivalent training required. Special Qualifications (licensure, registration, etc.) 1. Able to work cooperatively with other people and without direct supervision. 2. Must be able to work under pressure and prioritize patient care and handle duties with organization and accuracy. 3. Must present a neat and professional appearance and demonstrate excellent customer service skills. 4. BLS (Basic Life Support) certification required by the end of conditional period. 5. Colorado State Emergency Medical Technician license or national Emergency Medical Technician certification or Medical Assistant certification upon hire. Renewal not mandatory. Knowledge, Skill and Ability 1. Proficient in use of a PC (Personal Computer). 2. Able to type at least 35 wpm. 3. Use of a ten-key calculator. 4. Knowledge of medical terminology. 5. Knowledge and experience with insurance programs a plus. 6. Exemplifies ENCORE! values. 7. Ability to interact with all age groups. 8. Demonstrates positive interpersonal and communication skills in working with the public, other UC staff, and throughout Boulder Community Hospital. 9. Utilizes standard precautions. 10. Confidence in basic life support skills. 11. Organizes and prioritizes work under pressure. 12. Is physically capable of assisting with lifting and moving patients and/or heavy objects. Experience Six months of patient care experience in the hospital, Emergency Department, or other acute care settings preferred. MATERIAL AND EQUIPMENT DIRECTLY USED 1. BCH computer documentation system 2. Ten key calculator 3. Telephone system 4. Medical # business forms used at UC 5. Copy machine and fax machines 6. Medical Records 7. Basic Life Support equipment 8. Automatic BP monitor 9 .Wheelchairs/Stretchers 10. Surgical instruments and cleaning solutions WORKING ENVIRONMENT/PHYSICAL ACTIVITIES 1. Sits and stands for extended periods of time exceeding 30 minutes. 2. Walks up to 75 feet. 3. Bending and stooping required for patient care and stocking. 4. Lifts files and supplies generally not exceeding 25 pounds. 5. While performing the duties of this job, the employee is required to constantly stand and walk. The employee frequently is required to stoop, crouch, and twist. The employee is occasionally required to kneel, squat, and sit. 6. The employee must be able to consistently support, push, pull, and/or lift up to10 pounds, frequently support, push, pull, and/or lift up to 30 pounds and occasionally support, push, pull, and/or transfer up to 50 pounds (for example, moving a patient from a wheelchair to a bed). 7. Functional physical demands include manual dexterity, fine motor skills, and reaching. The following senses will be needed for essential duties of the job: speech, vision, hearing, smell, and touch. INTERRELATIONSHIPS 1. Directly responsible to the RN/NP and participates in the development of a team relationship. 2. Communicates with the following: a. NP Urgent Care Manager b. Medical Director c. UC staff d. Laboratory staff e. Radiology staff f. Patients g. Families h. BCH physician offices i. Other departments within Boulder Community Hospital 2. Integrates and works closely with Nurse Practitioners, Registered Nurses, Admissions, other Techs, ambulance service, EMTs and paramedics, Laboratory and X-ray technicians. 3. Coordinates with other health care facilities and with local law enforcement personnel. SUPERVISORY DUTIES Preceptor for new techs. ESSENTIAL DUTIES/RESPONSIBILITIES 1. Receives patients into the EMR as necessary. Interviews the patient or his/her representative in order to obtain vital signs and a brief history. Communicates with RN/NP to appropriately prioritize patient care and flow. 2. Assists with Short Form registration and may be asked to help with collection of co-pays if needed. 3. Assists with scanning patient ID/Insurance or miscellaneous paperwork per direction of Admissions. 4. Checks and enters patient information for UC into the EMR (Electronic Medical Record). Completes paperwork on patients (i.e., ER (Emergency Room), outpatients, Workers# Compensation). 5. Understands and applies policies and procedures related to the BCH (Boulder Community Health) Urgent Cares. 6. Enters orders under direction of NP. 7. Documents appropriate information into the patient EMR. 8. Material management. 9. Answers the telephone and transfers calls to the individual departments. In emergencies, may be asked to make calls to the ambulance service, hospital. 10. Directs patient questions and concerns regarding billing procedures, insurance coverage, etc., to Admissions. Directs patient care calls to the NP. 11. Maintains strict patient confidentiality under HIPPA guidelines. 12. Maintains daily patient, temperature, and equipment logs and completes reportable documentation. 13. Able to access patient records from the EMR when requested. 14. Stocks supplies at triage, nurses# station, and patient care areas. Assists in ordering supplies, food and linen, and the proper storage of the items. 15. Acts as a liaison between patient, family, and staff. Offers support and comfort for families and visitors. 16. Assists all departments, volunteers, families, and other related areas with patient location information and inquires and works cooperatively with these areas. 17. Observes all patients who present for care immediately if assigned to triage area. Obtains a brief history and vital signs. Under direction of the RN/NP assists to prioritize care and flow of patients in the waiting area. 18. Communicates immediately with RN or NP regarding emergent patients and assists to facilitate a prompt and safe transition to the patient care area for treatment as indicated. 19. Maintains an overall, continuous assessment of patients waiting for care. 20. Communicates with patients and families in the waiting and treatment areas about delays. 21. Reassess patients according to established guidelines. 22. Initiates care interventions in collaboration with RNs. Relieves in triage when necessary and as directed by the RN. 23. Assists in patient care under the supervision of RN/NP. 24. Initiates standing or verbal orders, prep, and/or dress wounds, remove sutures/staples, apply oxygen, obtain vital signs, obtain IV access, phlebotomy, assist with exams, splinting and crutch training, as well as other duties. See competency-based orientation for complete list of patient care skills. 25. Processes instruments for re-sterilization. 26. Assists RN/NP with patient care as directed. 27. Employees are expected to comply with all regulatory requirements, including Joint Commission Standards. 28. Is familiar with organization, department and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials Communications, Emergency Preparedness, Infection Control and Medical Equipment Failure. 29. Must adhere to Universal Precautions which includes: a. The use of protective barriers as appropriate *glove *masks *gowns * *safety glasses b. Handling and disposing of infectious waste appropriately. c. Hand hygiene per policy d. Isolation procedures e. Proper cleaning of patient care areas after departure. POSITION SUMMARY The Urgent Care tech supports nursing in the delivery of patient care within the Urgent Care (UC) setting. The tech provides direct patient care and admissions support. They are responsible for documentation, order entry, stocking/unit supplies and patient transportation within building or to and from car as required. The tech performs interventions under the direction of the RN (Registered Nurse)/NP (Nurse Practitioner) within the legal limits of their certification. If staffed at the triage desk, the tech greets all patients and visitors as needed, initiates a brief history, and vital signs. In collaboration with the RNs, the tech will assist with prioritization of patient flow from the waiting room to the patient care area. The Urgent Care Tech will also function in the role of unit coordinator when directed by the RN to ensure efficient patient flow of the Urgent Care. JOB QUALIFICATIONS Education or Formal Training 1. High School Diploma or equivalent preferred. 2. EMT (Emergency Medical Technician) or Medical Assistant training or equivalent training required. Special Qualifications (licensure, registration, etc.) 1. Able to work cooperatively with other people and without direct supervision. 2. Must be able to work under pressure and prioritize patient care and handle duties with organization and accuracy. 3. Must present a neat and professional appearance and demonstrate excellent customer service skills. 4. BLS (Basic Life Support) certification required by the end of conditional period. 5. Colorado State Emergency Medical Technician license or national Emergency Medical Technician certification or Medical Assistant certification upon hire. Renewal not mandatory. Knowledge, Skill and Ability 1. Proficient in use of a PC (Personal Computer). 2. Able to type at least 35 wpm. 3. Use of a ten-key calculator. 4. Knowledge of medical terminology. 5. Knowledge and experience with insurance programs a plus. 6. Exemplifies ENCORE! values. 7. Ability to interact with all age groups. 8. Demonstrates positive interpersonal and communication skills in working with the public, other UC staff, and throughout Boulder Community Hospital. 9. Utilizes standard precautions. 10. Confidence in basic life support skills. 11. Organizes and prioritizes work under pressure. 12. Is physically capable of assisting with lifting and moving patients and/or heavy objects. Experience Six months of patient care experience in the hospital, Emergency Department, or other acute care settings preferred. MATERIAL AND EQUIPMENT DIRECTLY USED 1. BCH computer documentation system 2. Ten key calculator 3. Telephone system 4. Medical & business forms used at UC 5. Copy machine and fax machines 6. Medical Records 7. Basic Life Support equipment 8. Automatic BP monitor 9 .Wheelchairs/Stretchers 10. Surgical instruments and cleaning solutions WORKING ENVIRONMENT/PHYSICAL ACTIVITIES 1. Sits and stands for extended periods of time exceeding 30 minutes. 2. Walks up to 75 feet. 3. Bending and stooping required for patient care and stocking. 4. Lifts files and supplies generally not exceeding 25 pounds. 5. While performing the duties of this job, the employee is required to constantly stand and walk. The employee frequently is required to stoop, crouch, and twist. The employee is occasionally required to kneel, squat, and sit. 6. The employee must be able to consistently support, push, pull, and/or lift up to10 pounds, frequently support, push, pull, and/or lift up to 30 pounds and occasionally support, push, pull, and/or transfer up to 50 pounds (for example, moving a patient from a wheelchair to a bed). 7. Functional physical demands include manual dexterity, fine motor skills, and reaching. The following senses will be needed for essential duties of the job: speech, vision, hearing, smell, and touch. INTERRELATIONSHIPS 1. Directly responsible to the RN/NP and participates in the development of a team relationship. 2. Communicates with the following: a. NP Urgent Care Manager b. Medical Director c. UC staff d. Laboratory staff e. Radiology staff f. Patients g. Families h. BCH physician offices i. Other departments within Boulder Community Hospital 2. Integrates and works closely with Nurse Practitioners, Registered Nurses, Admissions, other Techs, ambulance service, EMTs and paramedics, Laboratory and X-ray technicians. 3. Coordinates with other health care facilities and with local law enforcement personnel. SUPERVISORY DUTIES Preceptor for new techs. ESSENTIAL DUTIES/RESPONSIBILITIES 1. Receives patients into the EMR as necessary. Interviews the patient or his/her representative in order to obtain vital signs and a brief history. Communicates with RN/NP to appropriately prioritize patient care and flow. 2. Assists with Short Form registration and may be asked to help with collection of co-pays if needed. 3. Assists with scanning patient ID/Insurance or miscellaneous paperwork per direction of Admissions. ??? 4. Checks and enters patient information for UC into the EMR (Electronic Medical Record). Completes paperwork on patients (i.e., ER (Emergency Room), outpatients, Workers' Compensation). 5. Understands and applies policies and procedures related to the BCH (Boulder Community Health) Urgent Cares. 6. Enters orders under direction of NP. 7. Documents appropriate information into the patient EMR. 8. Material management. 9. Answers the telephone and transfers calls to the individual departments. In emergencies, may be asked to make calls to the ambulance service, hospital. 10. Directs patient questions and concerns regarding billing procedures, insurance coverage, etc., to Admissions. Directs patient care calls to the NP. 11. Maintains strict patient confidentiality under HIPPA guidelines. 12. Maintains daily patient, temperature, and equipment logs and completes reportable documentation. 13. Able to access patient records from the EMR when requested. 14. Stocks supplies at triage, nurses' station, and patient care areas. Assists in ordering supplies, food and linen, and the proper storage of the items. 15. Acts as a liaison between patient, family, and staff. Offers support and comfort for families and visitors. 16. Assists all departments, volunteers, families, and other related areas with patient location information and inquires and works cooperatively with these areas. 17. Observes all patients who present for care immediately if assigned to triage area. Obtains a brief history and vital signs. Under direction of the RN/NP assists to prioritize care and flow of patients in the waiting area. 18. Communicates immediately with RN or NP regarding emergent patients and assists to facilitate a prompt and safe transition to the patient care area for treatment as indicated. 19. Maintains an overall, continuous assessment of patients waiting for care. 20. Communicates with patients and families in the waiting and treatment areas about delays. 21. Reassess patients according to established guidelines. 22. Initiates care interventions in collaboration with RNs. Relieves in triage when necessary and as directed by the RN. 23. Assists in patient care under the supervision of RN/NP. 24. Initiates standing or verbal orders, prep, and/or dress wounds, remove sutures/staples, apply oxygen, obtain vital signs, obtain IV access, phlebotomy, assist with exams, splinting and crutch training, as well as other duties. See competency-based orientation for complete list of patient care skills. 25. Processes instruments for re-sterilization. 26. Assists RN/NP with patient care as directed. 27. Employees are expected to comply with all regulatory requirements, including Joint Commission Standards. 28. Is familiar with organization, department and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials Communications, Emergency Preparedness, Infection Control and Medical Equipment Failure. 29. Must adhere to Universal Precautions which includes: a. The use of protective barriers as appropriate* glove *masks* gowns * *safety glasses b. Handling and disposing of infectious waste appropriately. c. Hand hygiene per policy d. Isolation procedures e. Proper cleaning of patient care areas after departure.

Keywords: Boulder Community Health, Denver , Urgent Care Tech - Gunbarrel Urgent Care, Healthcare , Boulder, Colorado

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