Rn phone triage
Company: Innovage
Location: Denver
Posted on: September 19, 2023
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Job Description:
The Phone Triage Registered Nurse provides skilled nursing
telephone triage for participants experiencing medical concerns
during nights, holiday and weekends in accordance with InnovAge
policies and protocols. The Phone Triage RN works in collaboration
with the PACE center staff. This role provides nursing support to
the participants, caregivers and staff after hours via phone and
communicates with the provider on call. Provides clinical guidance
and education to the participant, family and caregivers as needed.
Responsible for facility transition planning when on call in
cooperation with the clinic team. Collaborates with Clinic Team to
deliver exceptional patient care which is participant-focused,
proactive, compassionate and effective. Triages participant,
caregiver and facility phone calls to assess, determine priority of
care and routes accordingly. Routes emergent and urgent condition
calls appropriately.Accurately completes all required clinical
documentation consistently per InnovAge standards in electronic
medical record which includes completing and signing or routing
participants emr notes and verbal orders to physicianProvides
health teaching on medical conditions to participants and their
families on an individual basis.Communicates with center staff to
ensure appropriate hand off when changing shifts and/or rotations
of call. The handoff includes transferring of phones as necessary
as well as reporting current condition and needs of high risk
participants for after-hours care.Demonstrates assessment ability
by applying standards of practice as it relates to the patient
population served. Demonstrates the ability to develop a
comprehensive assessment of the patient's needs Ability to make an
appropriate analysis of calls and initiate appropriate
intervention/triage when necessary. Demonstrates ability to handle
on-call assessments and triage clients appropriately. Recognizes
and reports variances (which includes quality measures less than
optimal and evaluating outcomes of care) and provides resolutions
in process improvement and quality improvement for the patient via
multi-disciplinary team meetings or direct reporting of information
to manager.Demonstrates flexibility and assures patients receive
consistent, competent, and ethical care. Addresses customer's
needs, regardless of assignment, within a timely manner.Completes
required continuing education classes applicable to related
services; as assigned in a timely manner and stays current
Participates in clinical team huddles virtually as
requiredREQUIREDAssociate degree in nursingA Current CA State AND a
Compact Registered Nurses LicenseCurrent CPR certification or the
ability to obtain CPR certificationHigh speed Internet access
PREFERREDBachelor's degree in nursing Certification as a
Gerontological Nurse Three years of health care experience with
emphasis in geriatricsBi-lingual InnovAge's Program of
All-inclusive Care for the Elderly (PACE) is an alternative to
nursing facilities. Seniors receive customized healthcare and
social support at a nearby PACE center supported by a team of
medical experts dedicated to providing personalized healthcare and
support to help them age at home. Our greatest assets are our team
members who make a difference in the lives of those we serve every
day. ---Elevate your future with co-workers passionate about a
patient-centered care model supported by comprehensive services to
improve the quality of care while reducing over-utilization of
high-cost care settings.As an equal opportunity/affirmative action
employer InnovAge is committed to and values an inclusive and
diverse workplace. All qualified applicants will receive
consideration for employment without regards to race, color,
religion, sex, sexual orientation, gender, gender
identity/expression, national origin, disability or protected
veteran status, pregnancy or any other status prohibited by
applicable law. Salary ranges are dependent on a variety of
factors, including qualifications, experience, and geographic
location. Range is not inclusive of potential bonus or benefits.
Comprehensive benefits include m/d/v, short and long-term
disability, life insurance and add, supplemental life insurance,
flexible spending accounts, 401(k) savings, paid time off, and
company paid holidays. Salary Range MinimumUSD $37.00/Hr. Salary
Range MaximumUSD $40.00/Hr.
Keywords: Innovage, Denver , Rn phone triage, Healthcare , Denver, Colorado
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