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Rn phone triage

Company: Innovage
Location: Denver
Posted on: September 19, 2023

Job Description:

The Phone Triage Registered Nurse provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends in accordance with InnovAge policies and protocols. The Phone Triage RN works in collaboration with the PACE center staff. This role provides nursing support to the participants, caregivers and staff after hours via phone and communicates with the provider on call. Provides clinical guidance and education to the participant, family and caregivers as needed. Responsible for facility transition planning when on call in cooperation with the clinic team. Collaborates with Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate and effective. Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly. Routes emergent and urgent condition calls appropriately.Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants emr notes and verbal orders to physicianProvides health teaching on medical conditions to participants and their families on an individual basis.Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call. The handoff includes transferring of phones as necessary as well as reporting current condition and needs of high risk participants for after-hours care.Demonstrates assessment ability by applying standards of practice as it relates to the patient population served. Demonstrates the ability to develop a comprehensive assessment of the patient's needs Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary. Demonstrates ability to handle on-call assessments and triage clients appropriately. Recognizes and reports variances (which includes quality measures less than optimal and evaluating outcomes of care) and provides resolutions in process improvement and quality improvement for the patient via multi-disciplinary team meetings or direct reporting of information to manager.Demonstrates flexibility and assures patients receive consistent, competent, and ethical care. Addresses customer's needs, regardless of assignment, within a timely manner.Completes required continuing education classes applicable to related services; as assigned in a timely manner and stays current Participates in clinical team huddles virtually as requiredREQUIREDAssociate degree in nursingA Current CA State AND a Compact Registered Nurses LicenseCurrent CPR certification or the ability to obtain CPR certificationHigh speed Internet access PREFERREDBachelor's degree in nursing Certification as a Gerontological Nurse Three years of health care experience with emphasis in geriatricsBi-lingual InnovAge's Program of All-inclusive Care for the Elderly (PACE) is an alternative to nursing facilities. Seniors receive customized healthcare and social support at a nearby PACE center supported by a team of medical experts dedicated to providing personalized healthcare and support to help them age at home. Our greatest assets are our team members who make a difference in the lives of those we serve every day. ---Elevate your future with co-workers passionate about a patient-centered care model supported by comprehensive services to improve the quality of care while reducing over-utilization of high-cost care settings.As an equal opportunity/affirmative action employer InnovAge is committed to and values an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender, gender identity/expression, national origin, disability or protected veteran status, pregnancy or any other status prohibited by applicable law. Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location. Range is not inclusive of potential bonus or benefits. Comprehensive benefits include m/d/v, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays. Salary Range MinimumUSD $37.00/Hr. Salary Range MaximumUSD $40.00/Hr.

Keywords: Innovage, Denver , Rn phone triage, Healthcare , Denver, Colorado

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