Pharmacy Customer Service Associate
Posted on: September 18, 2023
Models and delivers a distinctive and delightful customer
Registers sales on assigned cash register, provides customers with
courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the
pharmacist, under direct supervision, in the practice of pharmacy.
Responsible for using pharmacy systems to obtain patient and drug
information and process prescriptions.
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
Provides customers with courteous, friendly, fast, and efficient
Recommends items for sale to customer and recommends trade-up
and/or companion items.
Registers customer purchases on assigned cash register, collects
cash and distributes change as requested; processes voids, returns,
rain checks, refunds, and exchanges as needed. Takes customer to
OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes
inventory, and maintains records. Checks in and prices merchandise
as required or as directed by store manager or communicated by the
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist
and Store Manager including utilizing pharmacy systems to enter
patient and drug information, ensuring information is entered
correctly, filling prescriptions by retrieving, counting and
pouring pharmaceutical drugs, verifying medicine is correct, and
checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program. Reviews and complies
with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith
Dispensing during all applicable prescription dispensing
Handles telephone calls that do not require personal attention of
the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party
program prescription services in a timely and efficient manner, and
performs other clerical duties, as assigned by the Pharmacy
Assists and supports Pharmacy Department on inventory management
activities, such as, ordering, unpacking, checking and storing
shipment of pharmaceuticals. Maintains knowledge of Company asset
protection techniques, and files claims for warehouse overages
(merchandise received, but not billed), shortages (merchandise
billed, but not received), order errors or damaged goods involving
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal,
super structures, and sale merchandise. Completes resets and
revisions as directed.
Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital
passport photo service, poster print and creative machine,
suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture
Care Plus, fills orders (pick items), delivers orders to customers
as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Earns and maintains PTCB certification through the designated PTCB
training program and/or state required
Attends training and completes PPLs requested by Manager or
assigned by corporate and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy, including
latest news and developments.
Job ID: 1248531BR
Title: Pharmacy Customer Service Associate
Company Indicator: Walgreens
Employment Type: Flexible hours
Job Function: Retail
Full Store Address: 490 ERIE PKWY,ERIE,CO,80516
Full District Office Address: 490 ERIE
External Basic Qualifications:
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico)
Requires willingness to work flexible schedule, including evenings
and weekend hours.
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately,
including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
An Equal Opportunity Employer, including disability/veterans.
To see the salary range for this position please click here: Pay
Transparency Pharmacy Customer Service Associate
(https://jobs.walgreens.com/en/paypcsa) . If you are applying on a
job board or unable to click on the link, please copy and paste
this URL into your browser
Store: 12864-ERIE CO
Keywords: Walgreens, Denver , Pharmacy Customer Service Associate, Healthcare , Erie, Colorado
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