Lead Patient Service Representative Wheat Ridge Rehab
Company: SCL Health Medical Group - Front Range
Location: Wheat Ridge
Posted on: January 16, 2022
To show our commitment to you and to assist with your transition
into our organization, we will also offer up to a $500 sign-on and
$500 retention bonus when applicable.---
You bring your body, mind, heart and spirit to your work as a
Patient Service Representative Lead.
You know how to move fast. You know how to stay organized. You know
how to have fun.
You're great at what you do, but you want to be part of something
even greater. Because you believe that while individuals can be
strong, the right team is invincible.
SCL Health Medical Group is part of SCL Health, a faith-based,
nonprofit healthcare organization that focuses on person-centered
care. With locations throughout Colorado, Montana and Wyoming, we
offer a wide variety of primary and specialty care services.
Benefits are one of the ways we encourage health for you and your
family. Our generous package includes medical, dental and vision
coverage. But health is more than a well-working body: it
encompasses body, mind and social well-being. To that end, we've
launched a Healthy Living program to address your holistic health.
Healthy Living includes financial incentives, digital tools,
tobacco cessation, classes, counseling and paid time off. We also
offer financial wellness tools and retirement planning.
Together we'll align mission and careers, values and workplace.
We'll encourage joy and take pride in our integrity.
We'll laugh at each other's jokes (even the bad ones). We'll hello
and high five. We'll celebrate milestones and acknowledge the value
of spirituality in healing.
We're proud of what we know, which includes how much there is to
As a PSR Lead you need to know how to:
- Act as a team lead to schedule daily work load and ensure
timely and accurate scheduling and registration activities. Provide
support for cash reconciliation functions (if applicable). Assist
PSRs in problem solving more complicated issues.
- Coordinate scheduling with that of the practitioners' schedules
to ensure proper coverage of patient appointments and out-of-office
calls. Facilitate training of new hires and other training
initiatives. Perform quality assurance reviews on PSR associates,
document findings, and provide information to leadership. Assist in
the preparation of periodic reports crucial to the leadership
decision making process.
- Coordinate with clinical staff to obtain charge information for
all patients. Code procedures performed and diagnosis on charge.
Act as a resource for Practice Managers and Physicians with denials
and coding questions. Coordinate copies of medical documentation
with physician charges to support billing to third-party payers.
Resolve complex patient billing inquiries and problems.
- Greet patients. Answer phones, take messages, return calls and
provide needed information, while documenting all phone calls
accurately and completely in the electronic medical record
- Schedule patient appointments for visits, procedures,
diagnostic tests, referrals and/or consultations.
- Register patients. Confirm, enter, and/or update all required
demographic data on patient and guarantor on registration system.
Follow procedures when identifying patients.
- Obtain copies of insurance card(s), forms of ID, and
signature(s) on all required forms. Verify information on
appropriate accounts to determine insurance coordination of
- Inform self-pay patients of liability due and prepayment
requirements. Prepare estimate of procedures, calculate advance
payment requirements on previous or bad debt and current balances.
Refer potentially eligible patients to financial counseling and/or
contract eligibility vendor(s). Refer complex or non-compliant
patient financial issues to Clinic Manager or Revenue Service
We hire people, not resumes. But we also expect excellence, which
is why we require:
- High School Diploma or equivalent, required
- Minimum of one (1) year of front office or revenue cycle
experience in a health care organization, required
- Demonstrated understanding of health insurance and medical
- Proficient computer and communication skills, required
Your next move.
Now that you know more about being a PSR Lead on our team we hope
you'll join us. At SCL Health you'll reaffirm every day how much
you love this work, and why you were called to it in the first
Keywords: SCL Health Medical Group - Front Range, Denver , Lead Patient Service Representative Wheat Ridge Rehab, Healthcare , Wheat Ridge, Colorado
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