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Dental Call Center Representative-Patient Care Center

Company: Espire Dental Management Llc
Location: Denver
Posted on: November 22, 2021

Job Description:

ESPIRE Dentals Call Center Representative leads the patient experience, coordination and scheduling of dental care for multiple practice locations, working from our business support center. This position is vital to providing an outstanding customer service experience. Prior dental experience is preferred. *THIS IS NOT A REMOTE POSITION and will involve a daily commute to our Patient Care Center in Aurora, CO located near 1-25 & Iliff* The Challenge To make an impact through building relationships over the phone, culture leadership and accurate scheduling that drives exceptional results and an optimized provider schedule. You will

* Build outstanding relationships with patients and Espire team members over the phone. * Work directly with practice business leaders, front office teams the business support center teams on a day to day basis to help drive exceptional patient care and experiences. * Be the day to day direct point of contact for patients and the practice teams. * Be a patient care and dental experience expert.

* New patient scheduling

* In-bound calls * Submitted Appointment Requests * Insurance Verification

* Phone, text, email and online chat responses to patients * Reach out to employee and patient referrals

* Be a Patient Care Navigator

* Handle Patient communications * Alleviate patient questions and concerns * Follow up patient communications * Create personal patient connections

Job Qualifications You are

* Culture driven * Trustworthy * Authentic * Committed to excellence * Creative * Engaging * Fun

You have

* Accomplished exceptional results as a medical/dental office professional or health care administration specialist. * Earned the respect of patients, colleagues, practice managers and doctors. * Demonstrated excellent business and financial acumen. * Created amazing patient experiences. * Worked closely with patients and clinic providers.

Keywords: Espire Dental Management Llc, Denver , Dental Call Center Representative-Patient Care Center, Healthcare , Denver, Colorado

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