Healthcare Call Center Representative

Company: Chesapeake Urology Associates
Location: Denver
Posted on: January 15, 2021

Job Description:

United Urology is the premier urology practice in the country, offering the most state-of-the-art urology care available nationwide. Composed of 150 of the nation's top urologists, United Urology features the convenience of 50 office locations in Maryland, Tennessee, Colorado, Arizona, and Delaware. We offer a very competitive salary and benefits package with a supportive company culture.We are currently seeking experienced customer service minded professionals for our Remote Healthcare Call Center Representative with a strong track record of working remotely. This position will be a full time work from home role for our Medical Call Center based out of Owings Mills, MD. The hours will vary between Monday-Friday from approximately 7:30AM- 7:00PM. NO WEEKENDS, NO HOLIDAYS. 8 HOUR SHIFTS. PERMANENTLY REMOTE.Remote Healthcare Call Center Representative Responsibilities:* Respond to incoming phones calls for all sites promptly and in an exceptional quality manner* Appropriately schedule patient appointments based on physician guidelines* Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs* Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals* Coordinate work efforts with other team players to achieve an efficient work flow and time adherence within the office* Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients* Perform other office duties as assigned by the managerWe have a very comprehensive benefits package which includes:* Medical, Dental and Vision Benefits (HMO, PPO options available)* Tuition Reimbursement- $2500/Benefit year* Life Insurance-1X Salary* 401K- 3% Contribution, 100% Vested Immediately* Profit Sharing- Additional disbursement into your 401K dependent upon profitability* 7 Paid Holidays* 18 days of PTO Accrued (based upon working 80 hours/bi-weekly)* Verizon Wireless Discount up to 22%* Gym Membership Discounts* Pet Insurance* Tickets at Work Discounts* Gift Cards for Achieving Wellness Initiatives* 5 or more years of customer service experience* Prior healthcare experience preferred* Prior experience of working remotely preferably in a customer service role* Strong Internet connection to handle network and systems requirements* Private workspace conducive to a professional remote call center environment* Excellent customer service skills* Proficient computer knowledge* Strong analytical skills and the ability to multi-task and manage a high volume of calls.* Bi-Lingual Spanish Speakers are a plus

Keywords: Chesapeake Urology Associates, Denver , Healthcare Call Center Representative, Healthcare , Denver, Colorado