Healthcare Call Center Representative
Company: Chesapeake Urology Associates
Location: Denver
Posted on: January 15, 2021
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Job Description:
United Urology is the premier urology practice in the country,
offering the most state-of-the-art urology care available
nationwide. Composed of 150 of the nation's top urologists, United
Urology features the convenience of 50 office locations in
Maryland, Tennessee, Colorado, Arizona, and Delaware. We offer a
very competitive salary and benefits package with a supportive
company culture.We are currently seeking experienced customer
service minded professionals for our Remote Healthcare Call Center
Representative with a strong track record of working remotely. This
position will be a full time work from home role for our Medical
Call Center based out of Owings Mills, MD. The hours will vary
between Monday-Friday from approximately 7:30AM- 7:00PM. NO
WEEKENDS, NO HOLIDAYS. 8 HOUR SHIFTS. PERMANENTLY REMOTE.Remote
Healthcare Call Center Representative Responsibilities:* Respond to
incoming phones calls for all sites promptly and in an exceptional
quality manner* Appropriately schedule patient appointments based
on physician guidelines* Clearly and concisely document every
patient request and pertinent information via EMR so that practice
can successfully respond to patient needs* Through appropriate call
control, ensure that calls are handled efficiently to attain daily
call production goals* Coordinate work efforts with other team
players to achieve an efficient work flow and time adherence within
the office* Maintain strong knowledge of all site protocols and
physician schedules/changes to ensure appropriate information is
provided to patients* Perform other office duties as assigned by
the managerWe have a very comprehensive benefits package which
includes:* Medical, Dental and Vision Benefits (HMO, PPO options
available)* Tuition Reimbursement- $2500/Benefit year* Life
Insurance-1X Salary* 401K- 3% Contribution, 100% Vested
Immediately* Profit Sharing- Additional disbursement into your 401K
dependent upon profitability* 7 Paid Holidays* 18 days of PTO
Accrued (based upon working 80 hours/bi-weekly)* Verizon Wireless
Discount up to 22%* Gym Membership Discounts* Pet Insurance*
Tickets at Work Discounts* Gift Cards for Achieving Wellness
Initiatives* 5 or more years of customer service experience* Prior
healthcare experience preferred* Prior experience of working
remotely preferably in a customer service role* Strong Internet
connection to handle network and systems requirements* Private
workspace conducive to a professional remote call center
environment* Excellent customer service skills* Proficient computer
knowledge* Strong analytical skills and the ability to multi-task
and manage a high volume of calls.* Bi-Lingual Spanish Speakers are
a plus
Keywords: Chesapeake Urology Associates, Denver , Healthcare Call Center Representative, Healthcare , Denver, Colorado
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