DenverRecruiter Since 2001
the smart solution for Denver jobs

Virtual Customer Service Manager-French/English

Company: Mommy Jobs Online
Location: Arvada
Posted on: October 13, 2019

Job Description:

Virtual Customer Service Manager-French Bilingual Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRHONDAT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Denver , Virtual Customer Service Manager-French/English, Executive , Arvada, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Physical Security Regional Program Manager - Senior Associate
Description: Overview:What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure You (more...)
Company: Guidehouse
Location: Denver
Posted on: 10/16/2019

Cyber Software Engineer Manager
Description: Description:.The coolest jobs on this planet--- or any other--- are with Lockheed Martin Space.At the dawn of a new space age, Lockheed Martin Space is a pioneer, partner, innovator and builder. Our amazing (more...)
Company: Lockheed Martin
Location: Littleton
Posted on: 10/16/2019

Sales Management Trainee - Boulder
Description: If you re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Boulder
Posted on: 10/16/2019


Operational Risk Consultant 4 - Wholesale Issue Management P
Description: Job Description br At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of (more...)
Company: Wells Fargo
Location: Denver
Posted on: 10/16/2019

Water/Wastewater Project Manager
Description: Water/Wastewater Project Manager - Colorado br AE2S has an exciting opportunity for individuals wanting to go beyond an ordinary career. We are a fast-paced, team-oriented and technologically advanced (more...)
Company: AE2S
Location: Denver
Posted on: 10/16/2019

Director, Systems Engineering Design Assurance
Description: Director, Design Assurance Organization br Job Code: SIS20191303-30495 br Job Location: Melbourne, FL, Colorado Springs, Rochester NY, Herndon VAJob Description:Responsibilities include the oversight (more...)
Company: L3Harris
Location: Monument
Posted on: 10/16/2019

RN Clinical Manager - Mentor and Leader
Description: Job Description:Overview Excellent opportunity for a full time home health RN looking for a mentoring and leadership position. At Brookdale, we provide home care to seniors living in our IL/AL communities (more...)
Company: Brookdale Senior Living
Location: Denver
Posted on: 10/16/2019

Donor Relations Manager
Description: Position: Donor Relations Manager br Reports to: Director of Development Operations br Job Status: Fulltime, Exempt Denver Scholarship Foundation DSF is seeking a Donor Relations Manager to join (more...)
Company: Denver Scholarship Foundation
Location: Littleton
Posted on: 10/16/2019

Project Manager, Site Civil - Denver West - Denver, CO
Description: br Bowman Consultings team in Denver, CO has exciting opportunities for a Project Manager, Site Civil for a key contributor ready to make an immediate impact and grow with the firm. The firm has a (more...)
Company: Bowman Consulting Group
Location: Lakewood
Posted on: 10/16/2019

JDHuntr In-House Counsel Jobs 27716 Corporate Counsel - Associate Director/Director Legal Affairs, G
Description: JDHuntr In-House Counsel Jobs 27716 Corporate Counsel - Associate Director/Director Legal Affairs, General Corporate,
Company: JDHuntr In-House Counsel Jobs
Location: Denver
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds