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Junior Account Manager

Company: Help On Demand, powered by BigWave Systems
Location: Denver
Posted on: July 15, 2019

Job Description:

Help On Demand (HOD) is seeking a full time professional, articulate, driven, and self-motivated Junior Account Manager to help create long-term, trusting partnerships with customers. Your role will be to support the Account Management team by managing a small number of customers, and aiding in project management and the overall growth of the company. Responsibilities: Directly manage a small number of customers to provide top-notch customer service. Prepare daily, weekly, and monthly customer reports.Research and troubleshoot daily escalations with back up data to support your analysis.Help client forecast and track key metrics.Understand and promote company products and services to best serve each customer company.Maintain several customer service inboxes and respond to daily escalations with research results as needed.Develop and share new ideas to improve the customer experience for both internal and external processes.Create training documents and official standard operating procedures to improve operational expectations.Proactively identify areas of improvement and future enhancement ideas within our software.Present concepts, ideas, and training to customer companies as requested.Ensure timely and successful delivery of our solutions according to customer needs and objectives.Maintain and organize customer account records and correspondence within an archived log for full team access.Develop and maintain positive working relationships with team members, internal business teams, and vendors.Assist with creation and delivery of customer product training, product enhancement demos or organization presentations. Requirements:Bachelor's degree or relative training and work experience.2+ years of previous account management or assistant experience.Superb interpersonal skills, including the ability to quickly build rapport with both customers and internal stakeholders.Experience with technology platforms/systems.Startup experience or an entrepreneur mindset.Business analytics and process skills.A commitment to excellent customer service.Excellent written, verbal communication and listening skills.Proficient use of Microsoft Word, Excel, PowerPoint, and Outlook. Experience with Jira, Confluence, Snagit Editor, and SmartDraw desireable. Experience working with a waterfall style software Development team desireable. Ability to work comfortably in a fast paced environment. This position is located in Greenwood Village, Colorado and no relocation assistance is offered. In addition to this phenomenal career opportunity, Help On Demand offers the following benefits package which includes: Competitive base payHealth InsuranceDental & Vision Insurance401k with matchCompany paid Holidays and VacationCareer Development and Advancement Opportunities BigWave Systems dba Help On Demand is an Equal Opportunity employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must process authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

Keywords: Help On Demand, powered by BigWave Systems, Denver , Junior Account Manager, Executive , Denver, Colorado

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